Branch Banking: Customer Experience Advisor (Flexible Benefits)

santander; Christchurch; Presencial; NZD 53.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday + bank holidays (26/yr

Pension (8% employer)

Private healthcare benefits

Share plans

Discretionary bonus (8%)

Descripción de la vacante

Santander is seeking a Customer Experience Advisor at Christchurch HS Branch, part of Retail Banking. You will handle in-branch and phone inquiries, assist with transactions, build customer relationships and promote products.

You’ll work 31.5 hours weekly on a rota, Monday to Saturday, 8am–6pm, in a supportive team. You’ll join a flexible, multi-skilled environment with development opportunities and a focus on improving the customer journey.

Formación

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsabilidades

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Conocimientos

Customer service

Communication skills

Teamwork

Flexibility

Adaptability

Descripción del empleo

Santander is seeking a Customer Experience Advisor at Christchurch HS Branch, part of Retail Banking. You will handle in-branch and phone inquiries, assist with transactions, build customer relationships and promote products.

You’ll work 31.5 hours weekly on a rota, Monday to Saturday, 8am–6pm, in a supportive team. You’ll join a flexible, multi-skilled environment with development opportunities and a focus on improving the customer journey.