Boutique Coffee Experience Leader - Inspire, Train & Lead

Nestlé S.A.; Wellington; Sur place; NZD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Nespresso machine

Monthly coffee credit

Staff discounts

Global training pathways

Résumé du poste

Nespresso Wellington Boutique is seeking a dedicated Retail Coffee Experience Trainer to lead and elevate the in-store coffee journey. This full-time role runs on a Sunday–Thursday roster, with keyholder responsibilities and daily coaching of the team.

You’ll deliver engaging training sessions, run masterclasses, lead launches and tastings, and foster a culture of learning while delivering warm, high-standard customer experiences.

Qualifications

• Experience in retail or hospitality, ideally with training or leadership exposure.
• Strong communication skills and a passion for coaching others.
• Passion for coffee and desire to elevate customer experiences.

Responsabilités

• Lead, inspire, and shape the boutique coffee experience daily.
• Share expertise to ignite a love of coffee within the team and customers.
• Plan, deliver, and review engaging coffee training sessions and masterclasses.
• Lead coffee launches and tasting experiences, reflecting high standards.
• Act as the boutique’s coffee leader — build team capability and culture of learning.
• Support daily operations, including opening and closing as keyholder.
• Create meaningful customer connections by bringing passion, knowledge, and warmth to every conversation.

Connaissances

Coffee training

Leadership

Communication

Retail experience

Description du poste

Nespresso Wellington Boutique is seeking a dedicated Retail Coffee Experience Trainer to lead and elevate the in-store coffee journey. This full-time role runs on a Sunday–Thursday roster, with keyholder responsibilities and daily coaching of the team.

You’ll deliver engaging training sessions, run masterclasses, lead launches and tastings, and foster a culture of learning while delivering warm, high-standard customer experiences.