Senior Boutique Coffee Specialist — Elevate Guest Experience & Growth

Nestle; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Coffee perks

Own coffee machine

Monthly coffee credit

Staff discounts

Early access to launches

Job summary

Nespresso in Newmarket, Auckland is seeking a Senior Boutique Coffee Specialist to welcome customers, share your passion for coffee and deliver standout service. You’ll connect with people, share knowledge, and help keep the boutique buzzing.

The role follows a Tuesday - Saturday rotating roster across opening and closing shifts. You’ll participate in tastings, memberships and digital tools to drive sales, along with a focus on professional presentation, teamwork, and a focused growth plan to

Qualifications

• A coffee lover with previous retail and/or hospitality experience.

Responsibilities

• Welcome customers and share your passion for coffee.
• Create meaningful connections by offering standout service and product knowledge.
• Keep the boutique buzzing- support the leadership team to ensure seamless operations.
• Drive high-impact sales using digital tools and POS systems.
• Engage customers with tastings, memberships, and your coffee expertise.
• Build your coaching and feedback skills while helping your team thrive and deliver exceptional customer service.
• Be on the supported growth plan to grow your coffee expertise and boutique operations knowledge and experience

Skills

Customer service

Team player

Communication skills

Professionalism

Tools

POS systems

Job description

Nespresso in Newmarket, Auckland is seeking a Senior Boutique Coffee Specialist to welcome customers, share your passion for coffee and deliver standout service. You’ll connect with people, share knowledge, and help keep the boutique buzzing.

The role follows a Tuesday - Saturday rotating roster across opening and closing shifts. You’ll participate in tastings, memberships and digital tools to drive sales, along with a focus on professional presentation, teamwork, and a focused growth plan to