Billing & Admin Specialist (6‑Month Contract)

Southern Cross Health Society; Auckland; On-site; NZD 55,000 - 70,000; Full time

Job summary

Southern Cross Health Insurance is seeking an Administration Officer to join a high-performing team and manage complex billing arrangements. You will resolve payment discrepancies, support debt recovery, and coordinate with employer groups and internal teams.

The role emphasizes accuracy, customer outcomes, and compliance with regulatory requirements, with a focus on delivering a smooth payment experience in a dynamic environment.

Qualifications

• Experience in administration and/or customer service, including outbound calling.

Responsibilities

• Accurately allocating member and group payments and reconciling accounts.
• Investigating and resolving payment discrepancies and billing issues.
• Supporting employer groups and stakeholders with complex financial queries.
• Proactively following up on overdue premiums and supporting debt recovery.
• Acting as a key escalation point for complex billing and payment queries.
• Contributing to a smooth, automated, and seamless payment experience.
• Ensuring compliance with regulatory requirements and fair customer outcomes.

Skills

Admin experience

Customer service

Outbound calls

Attention to detail

Financial acumen

Stakeholder engagement

Excel

MS Office

Tools

MS Office

Excel

Job description

Southern Cross Health Insurance is seeking an Administration Officer to join a high-performing team and manage complex billing arrangements. You will resolve payment discrepancies, support debt recovery, and coordinate with employer groups and internal teams.

The role emphasizes accuracy, customer outcomes, and compliance with regulatory requirements, with a focus on delivering a smooth payment experience in a dynamic environment.