Administrator - Premium Collection (Fixed Term Contract)

Southern Cross Health Society; Auckland; On-site; NZD 55,000 - 70,000; Full time

Job summary

Southern Cross Health Insurance is seeking an Administration Officer to join a high-performing team and manage complex billing arrangements. You will resolve payment discrepancies, support debt recovery, and coordinate with employer groups and internal teams.

The role emphasizes accuracy, customer outcomes, and compliance with regulatory requirements, with a focus on delivering a smooth payment experience in a dynamic environment.

Qualifications

• Experience in administration and/or customer service, including outbound calling.

Responsibilities

• Accurately allocating member and group payments and reconciling accounts.
• Investigating and resolving payment discrepancies and billing issues.
• Supporting employer groups and stakeholders with complex financial queries.
• Proactively following up on overdue premiums and supporting debt recovery.
• Acting as a key escalation point for complex billing and payment queries.
• Contributing to a smooth, automated, and seamless payment experience.
• Ensuring compliance with regulatory requirements and fair customer outcomes.

Skills

Admin experience

Customer service

Outbound calls

Attention to detail

Financial acumen

Stakeholder engagement

Excel

MS Office

Tools

MS Office

Excel

Job description

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do - delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

Working collaboratively with Group contacts, Account Managers, Advisers, and internal teams, you’ll help resolve complex billing arrangements and queries while maintaining a strong focus on debt management and customer outcomes.

What you’ll be doing

• Accurately allocating member and group payments and reconciling accounts
• Investigating and resolving payment discrepancies and billing issues
• Supporting employer groups and stakeholders with complex financial queries
• Proactively following up on overdue premiums and supporting debt recovery
• Acting as a key escalation point for complex billing and payment queries
• Contributing to a smooth, automated, and seamless payment experience
• Ensuring compliance with regulatory requirements and fair customer outcomes

What you’ll bring

• Experience in administration and/or customer service, including outbound calling
• Strong attention to detail and accuracy in financial processes
• Sound financial acumen, with experience in reconciliation and account management
• Confidence managing debt collection and sensitive financial conversations
• Excellent communication skills (written and verbal)
• Strong stakeholder engagement and collaboration skills
• Proficiency with MS Office (especially Excel)
• The ability to adapt and thrive in a fast-paced, evolving environment

You’ll be part of a team that values accuracy, accountability, and customer focus, where your contribution directly impacts our members’ experience and financial wellbeing. This is a great opportunity to grow your expertise in financial operations, stakeholder engagement, and complex problem-solving.

This is a 6-month contract role covering parental leave.

Ngākau nui. Āhurutanga. Tikanga.

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you'll love working with us.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Southern Cross was founded in 1961 and was established because our founders believed New Zealanders should have on-going access to private healthcare options.

Over 60 years later, our businesses care for more than 1 million New Zealanders, serving people and communities across the motu with products such as Health, Life, Pet and Travel insurance, Healthcare and Hospitals.

We’re made by New Zealanders for New Zealanders and are not-for-profit, which means our sole focus is on our members. We put them at the heart of everything that we do. And that extends to our people and their whānau – enabling them to live their healthiest lives.

That makes us different than any other employer.

Southern Cross was founded in 1961 and was established because our founders believed New Zealanders should have on-going access to private healthcare options.

Over 60 years later, our businesses care for more than 1 million New Zealanders, serving people and communities across the motu with products such as Health, Life, Pet and Travel insurance, Healthcare and Hospitals.

We’re made by New Zealanders for New Zealanders and are not-for-profit, which means our sole focus is on our members. We put them at the heart of everything that we do. And that extends to our people and their whānau – enabling them to live their healthiest lives.

That makes us different than any other employer.

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What can I earn as an Administration Officer