Bilingual Front Desk & Guest Services Specialist

Recruit Plus Limited; Wellington; On-site; NZD 42,000 - 54,000; Full time

Job summary

Recruit Plus Limited seeks an enthusiastic Hotel Front Desk agent to deliver outstanding guest service at a Wellington motel. You will warmly greet guests, assist with check-in and check-out, and ensure a smooth arrival experience in a busy hospitality setting.

The role requires superb interpersonal skills, calm composure under pressure, and the ability to work with diverse guests. English and Chinese language abilities are preferred to help our international visitors, with a friendly,

Qualifications

• Excellent interpersonal skills and service mindset.
• Strong organizational and time management abilities.
• Ability to stay calm and perform under pressure during busy times.
• Fluent in English and Chinese.
• Prior hotel front desk experience is preferred.

Responsibilities

• Greet and register guests.
• Handle guest bookings and inquiries.
• Provide customer service, including tourist information and resolving issues.
• Maintain cleanliness of the front desk area.

Skills

Interpersonal skills

Service mindset

Organizational skills

Time management

Bilingual English/Chinese

Front desk experience

Job description

Recruit Plus Limited seeks an enthusiastic Hotel Front Desk agent to deliver outstanding guest service at a Wellington motel. You will warmly greet guests, assist with check-in and check-out, and ensure a smooth arrival experience in a busy hospitality setting.

The role requires superb interpersonal skills, calm composure under pressure, and the ability to work with diverse guests. English and Chinese language abilities are preferred to help our international visitors, with a friendly,