Banking Customer Service Specialist

Westpac New Zealand Ltd; Masterton District; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Parental leave top up

School holiday subsidy

Insurance discounts

Career growth

Community programmes

Job summary

Westpac New Zealand Ltd in Masterton is seeking a Customer Service Representative to be the calm voice for customers, helping with everyday banking, online tools, and card issues. You’ll support customers with a friendly approach and guide them to the right digital solutions.

No two days are the same; you’ll balance inquiries, assist with transactions, and learn regulatory requirements while building a long-term career in banking within a supportive team.

Qualifications

• Background in customer service or administration with a passion for helping people.
• Comfort with digital tools and guiding customers through them.
• Able to juggle priorities while remaining calm and solutions-focused.
• Understanding of financial services, compliance or regulated environments (or willingness to learn).
• Strong problem-solving skills and adaptability to changing customer needs.
• Growth mindset with a desire to build a long-term banking career.

Skills

Customer service

Digital tools

Multitasking

Financial services

Problem solving

Growth mindset

Job description

Westpac New Zealand Ltd in Masterton is seeking a Customer Service Representative to be the calm voice for customers, helping with everyday banking, online tools, and card issues. You’ll support customers with a friendly approach and guide them to the right digital solutions.

No two days are the same; you’ll balance inquiries, assist with transactions, and learn regulatory requirements while building a long-term career in banking within a supportive team.