Banking Customer Care Specialist

Westpac New Zealand; Lower Hutt; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing leave

Optional extra leave up to 4 weeks per

Banking benefits & insurance discounts

Career growth programmes

Parental leave top up

School holiday subsidy

Community and environmental programmes

Job summary

Westpac New Zealand is hiring a Customer Service Representative at the Lower Hutt branch. This full-time, permanent role offers two work patterns: Monday to Friday or Tuesday to Saturday, with the chance to help customers navigate banking with care and clarity.

You’ll bring a customer-service background, confidence with digital tools, and a calm, solution-focused approach to daily interactions. This role supports our communities and offers strong growth, competitive benefits, and the stability

Qualifications

• Strong background in customer service or administration and helps people.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or the willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day.

Skills

Customer service

Digital tools

Multitasking

Regulated environments

Problem-solving

Growth mindset

Job description

Westpac New Zealand is hiring a Customer Service Representative at the Lower Hutt branch. This full-time, permanent role offers two work patterns: Monday to Friday or Tuesday to Saturday, with the chance to help customers navigate banking with care and clarity.

You’ll bring a customer-service background, confidence with digital tools, and a calm, solution-focused approach to daily interactions. This role supports our communities and offers strong growth, competitive benefits, and the stability