Customer Care Specialist — Shape Everyday Banking

Westpac Bank; Wellington; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave up to 4 weeks

Banking benefits

Career growth

Parental leave

School holiday subsidy

Community programmes

Job summary

Westpac New Zealand is seeking a Customer Service Representative at our Masterton branch on Queen Street. In this full-time, permanent role, you’ll be the friendly face or voice helping customers navigate everyday banking.

You’ll handle online banking assistance, card queries, and regulatory guidance, solving problems on the spot with empathy and clear communication. A passion for people, digital confidence, and a collaborative mindset are key.

Qualifications

• Strong background in customer service or administration.
• Confident using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day.

Responsibilities

• Assist customers with everyday banking needs and queries at the Masterton branch.
• Help customers navigate online banking and digital tools, including card and regulatory inquiries.
• Resolve issues on the spot with empathy and clear communication, guiding customers to the right solutions.

Skills

Customer service

Administration

Digital tools

Multitasking

Problem-solving

Growth mindset

Job description

Westpac New Zealand is seeking a Customer Service Representative at our Masterton branch on Queen Street. In this full-time, permanent role, you’ll be the friendly face or voice helping customers navigate everyday banking.

You’ll handle online banking assistance, card queries, and regulatory guidance, solving problems on the spot with empathy and clear communication. A passion for people, digital confidence, and a collaborative mindset are key.