Banking Customer Care Specialist | Digital Tools

Westpac New Zealand Limited; Masterton District; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

4 weeks standard holiday + 5 wellbeing

Purchased leave up to 4 weeks/yr

Banking benefits, insurance discounts,

Superannuation scheme

Career growth—internal capability

Generous parental leave + top-up

School holiday subsidy

Community care programmes

Job summary

Westpac New Zealand Limited is hiring a Customer Service Representative in Masterton. You’ll be the calm, helpful voice guiding customers through online banking, transactions, and banking tools. A strong focus on problem-solving and service excellence will help you support customers in their financial journeys.

Join a team that values curiosity, care, and a long-term career with Westpac. The role is on-site at the Masterton Branch, with Monday to Friday hours and a permanent, full-time contract.

Qualifications

• Strong background in customer service or administration.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or the willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset and desire to build a long-term career.

Responsibilities

• Assist customers with online banking issues and general banking questions.
• Guide customers through digital tools and self-service options.
• Support customers through card disputes and regulatory queries.

Skills

Customer service

Digital tools

Multi-tasking

Regulatory knowledge

Problem solving

Growth mindset

Job description

Westpac New Zealand Limited is hiring a Customer Service Representative in Masterton. You’ll be the calm, helpful voice guiding customers through online banking, transactions, and banking tools. A strong focus on problem-solving and service excellence will help you support customers in their financial journeys.

Join a team that values curiosity, care, and a long-term career with Westpac. The role is on-site at the Masterton Branch, with Monday to Friday hours and a permanent, full-time contract.