Automotive Parts Customer Experience Lead

Westpac New Zealand; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business and ensure service standards.

The role requires at least 3 years of management experience, strong communication and staff supervision skills, and a track record in automotive/retail environments. This is a permanent, full-time on-site position offering minimum 40 hours per week.

Qualifications

• At least 3 years of customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or related environment would be advantageous.

Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.

Skills

Communication

Problem solving

Staff supervision

Job description

Active 4x4 Dismantlers in Onehunga, Auckland, is seeking a Customer Service Manager to oversee customer-service operations across our automotive-parts business and ensure service standards.

The role requires at least 3 years of management experience, strong communication and staff supervision skills, and a track record in automotive/retail environments. This is a permanent, full-time on-site position offering minimum 40 hours per week.