Associate - Global Tax Compliance

Bank of New Zealand; Auckland; Hybrid; NZD 68,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Generous leave offering

Hybrid role and office in Auckland

Job summary

Bank of New Zealand seeks a tax compliance professional for the Global Tax Compliance (GTC) team in Auckland. This 12-month fixed-term, hybrid role combines three days in the office with two flexible days, reporting to the People Leader.

You will review CRS and FATCA cases, respond to queries, and collaborate to improve processes while delivering a compliant, simple experience for customers. Closing date 06 October 2026.

Qualifications

• Experience with CRS and FATCA compliance is preferred.
• Strong communication and collaboration abilities with stakeholders.
• Ability to work in a hybrid Auckland environment and adapt to changing requirements.

Responsibilities

• Review CRS and FATCA cases to ensure compliance standards are met.
• Respond to CRS/FATCA queries from customers and colleagues with clear guidance.
• Provide feedback to the team on observations and improvements.
• Collaborate with the team to improve processes and customer experience.

Skills

Interpersonal skills

Communication

Problem solving

Team collaboration

Tools

bnzGO

Customer Signatures

VRetrieve

PEGA

CRS Case Management

Excel

Job description

Sep 22, 2026

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. No two days are the same.

The Global Tax Compliance (GTC) tīma (team) are responsible for the back-office operations to support how BNZ fulfil its tax legislation obligations (the Common Reporting Standard 'CRS' and Foreign Account Tax Compliance Act 'FATCA').

We're an integral part of the Operational Excellence business unit and we collaborate and tautoko (support) our colleagues across BNZ to make sure we get this right first time and deliver a brilliantly simple experience to our customers.

Tax compliance is still a very specialised area, so there is lots of opportunity to gain specialised expertise and learn and develop in this area. Each customer situation is different and requires a problem-solving 'how might we' mind set.

This is a 12-monthfixed termopportunity based in Auckland. It is a hybrid role with three days in the office and two where you can work flexibly. The team anchor days are Monday to Wednesday.

We sat down with the People Leader (who you'd report to), and they let us know the following about the role:

What are the day-to-day tasks the person in this role will complete?

Reviewing and assessing customer’s CRS and/or FATCA cases to ensure compliance standards are met.

Responding to customer and colleague queries on CRS or FATCA statuses and providing information and guidance on what needs to be done to meet the compliance standards.

Providing feedback to internal team members about observations or areas of improvement.

Collaborating with your team to ensure that we’re working efficiently and effectively, finding ways to improve what we do and the experience our colleagues and customers have with us.

What is the tīma culture and environment like?

We're a tīma that likes to have fun, tautoko each other and mahi together. We're also a tīma that likes to set and achieve goals, and mahi hard and smart to do it.

What is your management style?

Collaborative, supportive, engaging, down to earth and focused. It's about understanding each part of our tīma, our remit and getting an operating rhythm that helps us to deliver what we need to together.

What is the most exciting thing about this opportunity?

There's a lot to learn! Tax compliance sits across all customer types, so it touches almost every area of the bank from minors to complex entities.

What is the most challenging thing about this opportunity?
Same as above!

What specific Tech skills are required to be successful?
We use bnzGO, Customer Signatures, VRetrieve and PEGA, and our own CRS Case Management system – however a good understanding of Microsoft Excel is always helpful.

What attributes will this person display in order to be successful in this role?
A willingness to get stuck in and get the mahi done, strong interpersonal, relationship and communication skills and a willingness to become part of a hard-working Chevron winning tīma.

Ehara taku toa i te toa takitahi, ...

Closing Date: 06 October 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

Bank of New Zealand

We’re here to help navigate the people of Aotearoa towards a better future. Let's find a way

Bank of New Zealand, established over 160 years ago, provides innovative financial solutions to empower New Zealanders in achieving a better future.

Banking Credit Intermediation Financial Services

Company size 5,001–10,000 employees

Company type Public company Founded 1861

Total funding 0

Momentum

Team growth

Momentum

Team growth

5% in 12 mo

5,515 employees on LinkedIn

Capital

Funding history

Footprint

Where they work

Company Bank of New Zealand