Assistant Store Manager (Lynn Mall)

FashionUnited; Auckland; Hybrid; NZD 50,000 - 65,000; Full time

Benefits offered by this job

60% staff discount

A day off on your birthday

Subsided Health Insurance

Retail Bonus Scheme

Employee Assistance Program

2 x Wellness Days

Job summary

Pandora is seeking an organised, pro-active Assistant Store Manager in Auckland to lead day-to-day store operations and drive sales. You’ll report to the Store Manager and support a high-performing team delivering world-class service and a premium in-store experience.

You will coach, motivate, and develop staff while maintaining stock control, store procedures, and retail standards. A passion for Pandora product and luxury retail is essential.

Qualifications

• Proven experience in driving sales and profitability in store.
• Strong customer service mindset and communication skills.
• Ability to coach and motivate a high performing in‑store team.
• Flexible and adaptable to changing business needs.
• Presentable with a passion for luxury retail.

Responsibilities

• Lead in-store team to achieve targets and deliver Pandora customer service excellence.
• Manage stock control, store procedures, and rostering.
• Oversee store operations in the absence of the Store Manager.
• Maintain strong floor presence to optimize selling space.
• Develop product knowledge and nurture team development.

Skills

Leadership

Sales driven

Customer service

Team coaching

Flexible/adaptable

Tools

POS systems

Job description

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

We are currently seeking an organised, pro-active and results driven Assistant Store Manager to join the team. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us!

The role

The Assistant Store Manager is our brand ambassador and responsible for the day-to-day operational running of the store. You will report to the store manager and be their biggest support - ensuring the commercial success of the store - and be responsible for running the operational aspects of a high-performing store.

• Along with the Store Manager, you will also be responsible for supporting, coaching and motivating the in-store team to achieve the store’s targets, whilst setting the example in exemplary Pandora customer service
• You will have a retail operations focus in store. This includes stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the team’s sales performance
• You will be responsible for the successful running and trading of the store in the absence of the store manager
• You will be expected to have a strong retail floor presence, managing teams presence around the store and influencing the sales space, so enjoying this environment is vital
• You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. You will nurture and develop the store team, to unlock their full potential and support their development

The successful candidate

Our Assistant Store Managers are the ambassadors of the Pandora brand. Our ideal candidate will be a highly capable leader and a passionate team playerwho will confidently support their team to provide an unforgettable Pandora in-store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current Assistant Manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.

An ideal candidate will have:

• Proven experience in driving sales and profitability in store
• A passion for driving a culture of exemplary customer service
• Strong communication skills in order to establish and coach a high performing team
• The ability to be adaptable and flexible to changing business needs
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
• A well-presented appearance with a taste for desirable products and a passion for retail

Application Process

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

• 60% off staff discount
• A day off on your birthday
• Subsided Health Insurance
• Retail Bonus Scheme
• Employee Assistance Program
• 2 x Wellness Days to take some time just for you!

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

Want to know more about working at PANDORA?