Assistant Shop Manager

Waipuna Hospice; Katikati; On-site; NZD 30,000 - 41,000; Part time

Benefits offered by this job

Staff wellbeing initiatives

Discounts with local health providers

Free onsite parking

Job summary

Waipuna Hospice is seeking an Assistant Shop Manager for a part-time role in Katikati. You’ll lead on the shop floor, oversee stock flow, merchandising, and customer service, and supervise volunteers in a high-volume charity retail environment.

You’ll work closely with the Shop Manager to ensure smooth daily operations, strong donor engagement, and revenue growth while supporting the team with a positive, inclusive culture.

Qualifications

• Retail leadership experience is essential.
• Strong people management and relationship skills.
• Excellent communication and team motivation abilities.
• Creative merchandising and stock presentation capabilities.
• Ability to manage volunteers and paid staff.
• Comfort with physical aspects of a hands-on retail role.

Responsibilities

• Oversee day-to-day shop operations alongside the Shop Manager.
• Manage stock flow, pricing, and visual merchandising to maximise fundraising.
• Coordinate volunteers for smooth shop workflows and coverage.
• Drive donor engagement and customer experience to boost revenue.
• Ensure compliance with legal and organisational requirements.
• Enhance Waipuna Hospice’s profile and impact in the community.

Job description

Part-time: 23 hours per week (Saturday, Monday and Tuesday

Based in Katikati

Represent our cause and connect with the community

Make your next role matter

At Waipuna Hospice, every role contributes to something bigger.

Our charity shops turn donated goods into vital funds, helping provide specialist palliative care and support to people living with a life-limiting illness and their whānau across Tauranga and the Western Bay of Plenty.

In our shops, every day brings opportunities to connect with customers, welcome donors and give pre-loved goods a second life. You’ll help create an inviting shop where people enjoy browsing, find something special and feel good about supporting a local cause.

Our retail team brings together employees and volunteers with a shared purpose. We value teamwork, take pride in what we do and make the most of our community’s generosity, turning donations into care.

When you join Waipuna Hospice, you join a team that cares about its people and the difference we make together.

About the Role

As Assistant Shop Manager, you’ll play a key leadership role in a high‑volume charity retail environment – working alongside the Shop Manager to ensure the shop runs efficiently day to day. In this fast‑paced environment, efficient stock flow and pricing, visual merchandising and customer care are all critical to optimising funding for our vital community work.

Job Description

This hands‑on role, in a dynamic, 6-day work environment will suit a retail leader who enjoys being on the shop floor, juggling priorities, and keeping momentum high. The shop is supported by paid staff and volunteers and you’ll create a positive, inclusive team culture where people feel valued, supported, and clear about expectations - even on the busiest days.

The key tasks of the position include:

• Managing day-to-day operations of the shop and supporting the Shop Manager
• Stock management including presentation, creative merchandising, pricing, and storage
• Management of volunteers to ensure a smooth workflow
• Generating appeal and demand of donated goods to increase revenue growth
• Ensuring legal and organisational requirements are met
• Enhancing the profile of Waipuna Hospice

The hours are Saturday 8am – 3.30pm and Monday and Tuesday 8.00am – 4.30pm. Additional hours may be required from time to time to cover annual leave and sickness.

Desired Skills and Experience

About You

You bring retail experience, a people-first approach and a passion for community and pre-loved goods. You lead by example and have previous leadership experience. Whether your background is in mainstream or charity retail, you’ll also have:

• Positive energy, practical approach to teamwork and problem-solving.
• Strong relationship skills and confidence supporting employees and volunteers.
• Great communication skills and a strong work ethic.
• The ability to motivate others, develop performance and grow sales.
• Creative flair for social media, visual merchandising and displays.
• The ability to meet the physical demands of a hands-on retail role.

Why Join Waipuna

Because we look after our people, too. Alongside meaningful work, we offer:

• A supportive, values-led team culture
• Staff wellbeing initiatives and support programmes
• Discounts with local health providers and partners
• Free onsite parking
• The opportunity to do work that truly matters

The Waipuna Way

Our Purpose: To champion equitable end-of-life care for our communities.
Our Vision: A world where there is compassionate end-of-life care for all.

Our Values
We are inclusive | Kotahitanga – Everyone matters
We are courageous | Kia Mānawanui – Be brave
We make it simple | Kia Ngāwari – Make it easier
We are guardians | Kaitiakitanga – Caring about today and tomorrow

Come and Join Us

We are committed to attracting and retaining a workforce that reflects the diverse communities we serve. We aim to create an inclusive and equitable environment aligned with our values, where people feel they can contribute positively to our services and the people we care for. We welcome applications from people of all backgrounds and cultures.

We acknowledge and respect individual diversity and spiritual needs, supporting a safe and welcoming environment. At Waipuna Hospice, we value authenticity, so in your application we want to see the real you.

Our recruitment process may include interviews, reference checks, and pre-employment screening.