Assistant Manager, MINDS Satellite Hub

MINDSG LTD; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Job summary

The MINDS Satellite Hub Assistant Manager will lead and oversee the design, planning and execution of programmes to serve clients across the cluster. You will manage risk and quality, monitor expenses within budget, and collaborate with community partners and volunteers to develop inclusive engagement plans for clients and the broader community.

Key responsibilities include developing schedules, supervising SH operations, evaluating programme impact, and driving outreach initiatives that connect

Qualifications

• Diploma/Degree in any relevant discipline (e.g. Special Education, Disability Studies, Social Work, Psychology, Occupational Therapy, Physiotherapy).
• At least 3 years of relevant leadership experience will be an advantage.

Responsibilities

• Develop schedules and programmes to suit client needs.
• Manage and supervise the Satellite Hub operations in line with MINDS' vision and objectives.
• Review programmes for relevance and effectiveness to meet future client needs.
• Implement, review and evaluate work processes for smooth SH operations.
• Improve documentation and tracking of clients, programmes and services to improve KPIs and governance.
• Strategise, plan and implement outreach initiatives to clients, volunteers and community partners.

Skills

Leadership experience

Communication skills

Time management

Education

Diploma/Degree

Job description

The Assistant Manager, MINDS Satellite Hub drives, formulates, plans, designs and review the objectives, programmes and operations of the Satellite Hub assigned within the Cluster to suit the needs of clients and provides leadership oversight on the execution of these programmes. He/She manages the risk and quality of the programmes, monitors programme expenses to ensure they are within the budget and reviews information pertaining to the operations of the Satellite Hub. He/She also collaborates with the community partners and volunteers to develop community engagement and outreach plans that would engage and benefit both clients and the community

Operations Management

• Develop schedules and programmes to suit client needs

• Manage and supervise the Satellite Hub (SH) operations in pursuance to MINDS' overall vision and objectives.

• Review programmes to ensure relevance and effectiveness in meeting future needs of clients.

• Implement, review and evaluate work processes to ensure smooth running of the SH's operations.

• Improve on the system to document and track progress of clients, programmes and services for purpose of improving in the MH achieve ites intended KPIs (in alignment with internal and/ external stakeholders) with high standard of corporate governance. This is with regards to outreach to unique clients and caregivers and referral to specific service with MINDS (i.e. Diagnostic & Assessment Service, etc)

• Strategise, plan and implement outreach initiatives to clients, volunteers and community partners (corporates, schools, HIS, grassroots etc).

• Manage the Diagnostic & Assessment Service to refer clients and caregivers to specific services within MINDS/ other agencies where suitable.

Leadership Management

• Lead, guide, mentor and supervise the SH staff team & provide guidance to the staff at other Regional and Community Hubs within the Cluster.

• Manage the engagement, development, training and performance appraisal of the SH team.

• Provide direction in volunteer management and deployment strategy to meet the objective(s) of SH.

Financial Managemnet

• With the support of Senior Manager (Outreach & Engagement) & Manager (Outreach & Engagement) to lead the budget planning and execution within the SH, i.e. EOM and OOE.

Resource Management

• Connect, consult and collaborate with relevant MINDS service units and departments to achieve desired outcome for clients and caregivers

Develop and Drive Community Integration and Inclusion

• Develop/ establish & maintain professional or social networks with the community leverage on community resources and volunteers to meet the various need of the programmes in the SH.

• Connect, consult and collaborate with relevant community partners and be a catalyst for action in raising disability awareness and inclusion in the relevant boundary where the SH operations.

Other duties

• Implement, review and evaluate impact on service users, identify and analyse trends and needs in disability service development. Share and community findings in relevant internal and or external platform(s) to ensure relevance in service/ sector and improvement.

• Manage communications with and feedback from stakeholder

Qualifications

• Diploma/Degree in any relevant discipline e.g. Special Education, Disability Studies, Social Work, Psychology, Occupational Therapy, Physiotherapy.

• At least 3 years of relevant leadership experience will be an advantage

Other Information

• Effective and good interpersonal, communication and time management skills.

• Demonstrate Lead Self Attributes and Potential for Leadership Track.

• Exposure in community care sector is an added advantage

• Have Strong Interest and Open Attitude towards understanding Persons with Intellectual Disability and their needs.

• Work Location: Lavender