Assistant Manager

JobSpace; New Zealand; On-site; NZD 55,000 - 70,000; Full time

Job summary

Jora New Zealand in Hamilton is seeking a reliable Assistant Manager to lead day-to-day operations at the busy service station. Working with the Store Manager, you will support the team and ensure every customer has a positive experience.

Ideal candidates have retail or supervisory experience and are ready to step up to more responsibility, with strong leadership, customer service, numeracy, and cash handling skills for daily site performance.

Qualifications

• 2 years relevant work experience or a relevant qualification.
• Strong leadership and the ability to guide and motivate a team.
• Excellent customer service and communication skills.
• Good numeracy and the ability to handle cash and basic reporting.

Responsibilities

• Supervise, coordinate, and support daily activities of retail staff.
• Assist with rostering and scheduling to cover shifts.
• Serve customers and provide information about fuel, products and services.
• Process payments accurately (cash, EFTPOS, card).
• Handle customer complaints in a professional manner.
• Monitor stock levels, order goods, and keep the store stocked.
• Set up and maintain product displays and pricing, keep shop floor tidy.
• Maintain records of stock, sales, and till reconciliation, and assist end-of-shift reports.
• Support site security, health and safety procedures, and training of staff.
• Step in to run the site in the manager's absence when required.

Skills

Leadership

Customer service

Cash handling

Staff rostering

Stock control

Tools

POS system

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a busy service station in Hamilton looking for a reliable and hands-on Assistant Manager to help lead our day-to-day operations. Working closely with the Store Manager, you'll play a key part in keeping the site running smoothly, supporting our team, and making sure every customer has a positive experience. This is a great opportunity for someone with retail or supervisory experience who is ready to step up and take on more responsibility.

Key responsibilities

Drawing on the core duties of a Retail Supervisor, you will:

• Supervise, coordinate, and support the daily activities of retail sales and console staff to ensure smooth running of the site
• Assist with rostering staff and organising shifts to make sure the station is properly covered at all times
• Serve customers, answer queries, and provide helpful information about fuel, products, and services
• Sell goods and services and accurately process payments, including cash, EFTPOS, and card transactions
• Handle and resolve customer complaints and enquiries in a professional and friendly manner
• Monitor and maintain stock levels, order goods, receive deliveries, and keep the store well-stocked
• Set up and maintain product displays and pricing, and keep the shop floor clean, tidy, and well-presented
• Keep accurate records of stock, sales, and financial transactions, including reconciling the till and completing end-of-shift reporting
• Help ensure the security of the premises, cash, and stock, and follow all health, safety, and fuel-handling procedures
• Support the training and development of new and existing team members
• Step in to run the site in the manager's absence when required

What we're looking for

• Relevant work experience of 2 years or a relevant qualification
• Strong leadership skills and the confidence to guide and motivate a team
• Excellent customer service and communication skills
• Good numeracy and the ability to handle cash and complete basic reporting accurately preferred
• Reliability, honesty, and a strong work ethic
• Availability to work a flexible roster, including early mornings, evenings, weekends, and public holidays
• The legal right to work in New Zealand