AI Business Analyst

AA Insurance Limited; New Zealand; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Free life insurance

Wellbeing allowance

Parental leave options

Volunteer day

Discounts on AA Insurance products

Job summary

AA Insurance Limited is seeking an experienced AI Business Analyst to join our AI Centre of Excellence and help deliver AI and automation solutions across AA Insurance. In this role, you'll combine strong business analysis expertise with AI domain knowledge to shape solutions, and support adoption of AI capabilities across the business.

You'll work with stakeholders, SMEs, and technical teams to lead discovery, analyse processes and data, elicit requirements, develop prompts and agent

Qualifications

• Significant experience as a Business Analyst delivering AI, automation, and complex technology solutions.
• Proven ability to navigate ambiguity and manage evolving priorities.
• Strong stakeholder engagement, facilitation, and communication skills.
• Experience with Generative AI prompts, agent instructions, and testing.
• Passion for AI and continuous learning.

Responsibilities

• Lead discovery and requirements elicitation to define AI outcomes.
• Oversee automation initiatives delivering measurable business value.
• Develop process maps, user stories, and business requirements.
• Provide AI expertise on safe, effective application of AI to business challenges.
• Translate business needs into prompts and agent instructions.
• Plan and execute testing to meet requirements.
• Support ongoing maintenance of AI solutions.

Skills

AI domain knowledge

Requirements elicitation

Stakeholder engagement

Process mapping

Testing coordination

Job description

We’re not just another workplace we’re a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can.

Trust is what makes us who we are. We’re passionate and committed to doing the right thing by caringfor each other, our customers and our communities. We know you’re brimming with potential and so arewe. Let’s continue our journey together.

We're looking for an experienced AI Business Analyst to join our AI Centre of Excellence and help deliver AI and automation solutions across AA Insurance.

In this role, you'll combine strong business analysis expertise with AI domain knowledge to shape solutions, and support adoption of AI capabilities across the business. Working closely with business stakeholders, SMEs, and technical teams, you'll lead discovery, analyse processes and data, elicit requirements, develop and refine prompts and agent instructions, and manage testing to ensure AI and automation solutions deliver meaningful business outcomes.

Success in this role requires curiosity, adaptability, and a passion for applying AI to solve business problems. You'll be comfortable navigating ambiguity, challenging assumptions, exploring new approaches, and helping stakeholders understand where and how AI can be applied safely, responsibly, and effectively to create business value.

What You’ll Be Doing

• Lead discovery activities, stakeholder workshops, and requirements elicitation to define functional and non-functional outcomes for AI solutions.
• Lead the delivery of automation initiatives, to ensure solutions successfully implemented and deliver measurable business value.
• Develop and maintain high-quality process maps, user stories, business requirements, and supporting artefacts
• Provide AI subject matter expertise and trusted advice on the safe, responsible, and effective application of AI to address business challenges and opportunities.
• Collaborate with business stakeholders to translate business objectives and user needs into effective prompts and agent instructions that deliver intended outcomes.
• Plan and execute testing to ensure AI and automation solutions meet business requirements and deliver intended outcomes.
• Support the ongoing maintenance and monitoring of existing solutions.

A Bit About You

• Significant experience as a Business Analyst delivering AI, automation, and complex technology solutions.
• Proven ability to navigate ambiguity, manage evolving priorities, and deliver outcomes.
• Strong stakeholder engagement, facilitation, presentation, and communication skills,
• Strong analytical and problem-solving skills, with experience analysing business processes, workflows, and data.
• Experience working with Generative AI solutions, including prompt development, agent instruction design and testing.
• A passion for AI and emerging technologies, with a commitment to continuous learning.

Why You’ll Love Working With Us

You’ll join a collaborative and inclusive workplace where people are encouraged to share ideas, build capability, and make a meaningful impact. We offer flexible working, ongoing development opportunities, a $250 wellbeing allowance, insurance discounts, and access to Auckland Transport’s Fareshare programme.

Reference # 41501

Posted on 22 Sep 2026

Closes on 07 Oct 2026 22:30

Location(s) Auckland hybrid

Expertise Business Analyst

Job level(s) Intermediate (3-5 years), Experienced (5+ years)

Being part of our team comes with good perks. We offer a rangeofbenefits with something for everyone:

• 5 additional days of domestic leave
• Free life insurance
• An annual paid volunteer day of your choice
• Four weeks of paid parental partner leave
• Parental leave bonus, that tops up the Government contribution to100% of your salary for 20 weeks
• Access to our confidential employee support network
• $250 annual wellbeing allowance
• Three free confidential counselling sessions each year via Raise

We help your money go further:

• Discounts on NZAA products including AA Home Response, AA Health,AA Life and AA Pet Insurance.
• Free NZAA Membership
• $1,500 bonus for successfully referring friends and family to workat AA Insurance
• Up to 50% off AA Insurance products
• Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings,PB Tech and more

We value you:

• Additional leave for long service
• Milestone anniversary gift vouchers
• Study leave and support options
• Access to LinkedIn Learning; our online learning portal
• Annual share in success bonus and salary review

You are you:

• Eligible employees can take a career break
• Ability to purchase additional lifestyle leave
• Hybrid working options to suit your needs

Diversity, Equity, Inclusion & Belonging

Looking after, supporting and protecting people is in our DNA, and thisstarts with our people. We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work. AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here. This includes providing the right support for all ouremployees, through initiatives such as our Gender Aff

Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups. Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa.

As an organisation we’ve chosen to report on the pay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably. Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity.

The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community.

The Wāhine EAG’s purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives.

The Arawa Hōkūle’a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMāori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly.

The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being.

Culture

We provide our people with a safe and supportive environment where everyone’s voice matters. We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.