Data Service Delivery Manager

AA Insurance Limited; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Wellbeing allowance

Free life insurance

Volunteer day

Job summary

AA Insurance Limited is seeking a Data Service Delivery Manager to ensure reliability and performance of critical data services. You will lead incident and problem management, govern services, and collaborate with internal teams and partners to shape the data service operating model and Data 2030 roadmap.

You will drive governance, data quality awareness and reporting, and partner with vendors to manage dependencies while maturing our data capabilities. Auckland hybrid work model supported.

Qualifications

• 5+ years' experience in Service Delivery Management, Incident Management, or a similar role.
• Experience in data-focused environments such as analytics, reporting, data warehousing, governance, or stewardship.
• Proven experience managing critical incidents and driving service restoration activities.
• Strong stakeholder management skills across internal teams, vendors and suppliers.
• Working knowledge of ServiceNow, Jira, and service management practices.
• Understanding of data warehouses, data pipelines, BI, reporting, and data quality controls.
• Ability to identify risks, anticipate issues, and implement improvements.
• Excellent communication and a customer-focused approach.
• Tertiary qualification in IT or related discipline.

Responsibilities

• Own and improve performance of data services, including service reporting, SLAs, and dashboards.
• Lead end-to-end management of data incidents with internal teams and partners to ensure timely resolution.
• Drive problem management initiatives to identify root causes and improve stability.
• Build partnerships across Data, Tech, business teams and vendors to improve outcomes.
• Apply a data-centric lens to service delivery, governance, reporting dependencies and business impacts.
• Support evolution of data service processes, controls and operating frameworks as capabilities mature.

Skills

Incident management

Data governance

Data quality

Stakeholder management

ServiceNow

Jira

Data warehousing

Data analytics

Vendor management

Communication

Education

IT-related degree

Tools

ServiceNow

Jira

Job description

We're not just another workplace we're a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can.

Trust is what makes us who we are. We're passionate and committed to doing the right thing by caringfor each other, our customers and our communities. We know you're brimming with potential and so arewe. Let's continue our journey together.

About the Role

As our Data Service Delivery Manager, you'll be responsible for ensuring the reliability, performance, and continuous improvement of critical data services across AA Insurance. Working closely with internal teams and strategic partners, including Suncorp, you'll lead incident and problem management, strengthen service governance, and help shape the future state of our data service operating model. You'll play a key role in delivering a trusted and unified data service that supports business decision-making and key strategic initiatives, including the Data 2030 roadmap.

What You'll Be Doing

• Owning and improving the performance of data services, including service reporting, SLAs, and operational dashboards.
• Leading the end-to-end management of data incidents, coordinating internal teams and external partners to ensure timely resolution and minimise business disruption.
• Driving problem management initiatives to identify root causes, reduce recurring incidents, and improve long-term service stability.
• Building strong partnerships across Data, Technology, business teams and strategic vendors to improve service outcomes and manage dependencies effectively.
• Applying a data-centric lens to service delivery, understanding data quality, reporting dependencies, governance, and business impacts.
• Supporting the evolution of data service processes, controls, and operating frameworks as we mature our data capabilities and roadmap.

A Bit About You

• 5+ years' experience in Service Delivery Management, Incident Management, or a similar role.
• Experience working in data-focused environments such as analytics, reporting, data warehousing, governance, or stewardship.
• Proven experience managing critical incidents and driving service restoration activities.
• Strong stakeholder management skills, with experience working across internal teams, vendors, and complex supplier relationships.
• Working knowledge of ServiceNow, Jira, and service management practices.
• Understanding of data warehouses, data pipelines, business intelligence, reporting, and data quality controls.
• Demonstrated ability to identify risks, anticipate issues, and implement improvements that enhance service reliability and reduce incidents.
• Excellent communication skills and a proactive, customer-focused approach.
• Relevant tertiary qualification in IT or a related discipline.

Why You'll Love Working With Us

You'll join a collaborative and inclusive workplace where innovation is encouraged, ideas are valued, and learning never stops. We offer flexible working, development opportunities, a $250 wellbeing allowance, insurance discounts, and access to Auckland Transport's Fareshare programme.

Location(s) Auckland hybrid

Being part of our team comes with good perks. We offer a range ofbenefits with something for everyone:

• 5 additional days of domestic leave
• Free life insurance
• An annual paid volunteer day of your choice
• Four weeks of paid parental partner leave
• Parental leave bonus, that tops up the Government contribution to100% of your salary for 20 weeks
• Access to our confidential employee support network
• $250 annual wellbeing allowance
• Three free confidential counselling sessions each year via Raise

We help your money go further:

• Discounts on NZAA products including AA Home Response, AA Health,AA Life and AA Pet Insurance.
• Free NZAA Membership
• $1,500 bonus for successfully referring friends and family to workat AA Insurance
• Up to 50% off AA Insurance products
• Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings,PB Tech and more

We value you:

• Additional leave for long service
• Milestone anniversary gift vouchers
• Study leave and support options
• Access to LinkedIn Learning; our online learning portal
• Annual share in success bonus and salary review

You are you:

• Eligible employees can take a career break
• Ability to purchase additional lifestyle leave
• Hybrid working options to suit your needs

Diversity, Equity, Inclusion & Belonging

Looking after, supporting and protecting people is in our DNA, and thisstarts with our people. We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work. AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here. This includes providing the right support for all ouremployees, through initiatives such as our Gender Aff...

Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups. Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa.

As an organisation We've chosen to report on thepay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably. Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity.

The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community.

The Wāhine EAG's purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives.

The Arawa Hōkūle’a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMāori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly.

The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being.

Culture

We provide our people with a safe and supportive environment where everyone's voice matters. We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It's our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.