Advice Manager

BNZ; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Job summary

Bank of New Zealand is seeking an experienced Advice Manager to shape the future of our wealth and advice capability in the Auckland CBD. You will lead the design and delivery of new advisory processes, support change programmes, and collaborate with stakeholders to improve customer journeys across banking, wealth, and insurance products.

The role requires a minimum of 5 years in financial advice development or advisory support, with strong regulatory knowledge, stakeholder management, and a

Qualifications

• Minimum of 5 years’ experience in financial advice development or advisory support.
• Proven success designing and implementing customer-focused advice processes, journeys and operating models.
• Strong understanding of NZ financial services, financial advice regulation, wealth and insurance products.

Responsibilities

• Lead advice process design, implementation and continuous improvement initiatives.
• Support delivery of advice-related programmes and change initiatives.
• Maintain quality assurance frameworks and reporting for advice activities.
• Manage knowledge content to ensure accuracy, currency and compliance.
• Identify opportunities to improve adviser experience, efficiency and customer outcomes.

Skills

Stakeholder management

Change management

Critical thinking

Communication skills

Education

Level 5 Certificate in Financial Services

Job description

Worker Type:PermanentHere at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise \"If you can imagine a better future, let's find a way.\"We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.Mō te Tūranga | About the RoleWe’re looking for an experienced Advice Manager to join our Wealth & Advice team and help shape the future of BNZ’s advice capability. This role will be based in our Auckland CBD office.Working closely with the Head of Advice and key stakeholders, you’ll bring fresh thinking to improve and transform advice processes, customer journeys and operating models across banking, wealth and insurance products. You’ll also support advice-related change, quality assurance, and opportunities to use innovation and technology to improve adviser and customer outcomes.This is a great opportunity for someone who enjoys solving problems creatively, learning as they go, bringing people together, and delivering change that makes a real difference for customers.What You’ll Be Responsible ForLeading advice process design, implementation and continuous improvement initiatives.Supporting the delivery of advice-related programmes.Maintaining and enhancing quality assurance frameworks and reporting.Managing advice knowledge content to ensure it remains accurate, current and compliant.Identifying opportunities to improve adviser experience, operational efficiency and customer outcomes.Collaborating with stakeholders across BNZ to support customer proposition development and delivery.Supporting the Head of Advice and acting as a delegate when required.Nāu te rourou | What You’ll BringWe’d love to hear from experienced advice professionals who are curious, creative, open to learning, and passionate about finding better ways to deliver great customer outcomes.To be successful in this role, you’ll ideally bring:A minimum of 5 years’ experience in financial advice development, advisory support or a similar role.Proven success designing and implementing customer-focused advice processes, customer journeys and operating models.A strong understanding of New Zealand financial services, financial advice regulation, and wealth and insurance products.Excellent stakeholder management, influencing and communication skills.Experience leading or supporting change initiatives across complex environments.Critical thinking skills, with the ability to explore new ideas and make sound recommendations in evolving situations.A growth mindset, with a passion for improving customer outcomes through creative problem solving, process optimisation, innovation and technology.A Level 5 Certificate in Financial Services, or equivalent is essentialNau Mai ki te Pēke o Aotearoa | Come to the Bank of New ZealandThis is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.Ehara taku toa i te toa takitahi, engari he toa takitini\" - Success is not the work of an individual, but the work of many.”Closing Date: 10 November 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.