Advanced Technical Support Engineer - Core

JobSpace; Hamilton; On-site; NZD 90,000 - 130,000; Full time

Job summary

Nokia's Hamilton, New Zealand-based team is seeking an Advanced Technical Support Engineer - Core to provide advanced technical support for customers' telecommunications networks, focusing on core, aggregation, access and transport platforms. You will troubleshoot incidents, participate in 24x7 on-call, and assist the Network Operation Centre.

The role requires Nokia equipment knowledge (7x50, 7210), fluency in English, and experience with REST APIs and network management systems.

Qualifications

• Experience with Nokia switches and related protocols.
• Fluent English with professional writing for customer support.
• NZ citizenship, residency, or valid work visa.

Responsibilities

• Troubleshoot and restore service during complex incidents across telecom networks.
• Participate in a 24x7x365 callout roster and night maintenance window.
• Support Network Operation Centre and liaise with vendor support teams.
• Follow procedures and adapt to changing circumstances during incidents.
• Guide staff through network activities with clear instructions.
• Perform risk assessments and ensure proper planning before activities.
• Escalate complex issues for technical or customer-impact reasons.
• Conduct incident and problem reviews, identify root causes, suggest improvements.
• Identify repetitive tasks and work to automate for efficiency.

Skills

Nokia 7x50 switches

7210 devices

Nokia management systems

REST / RESTCONF / gRPC

Kafka integration

Education

Bachelor's degree

Tools

NFM-P

NSP

AMS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Advanced Technical Support Engineer - Core

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

A Managed Services role with Nokia's Hamilton New Zealand based team provides advanced technical support to their customers' telecommunications network core, aggregation, access and transport platforms, maintaining availability, and resolving incidents quickly. This technical support role is within an innovative team who are passionate about network performance and service delivery, assisting the Network Operation Centre, optimizing procedures and enhancing support tools.

Your Responsibilities

• Troubleshoot and restore service during complex unplanned incidents across our customers' telecommunications networks.
• Participate in a 24x7x365 callout roster and contribute to restoration activities and planned changes during the night-time maintenance window.
• Support a Network Operation Centre team with assistance and training, and also liaise with vendor product support teams on escalated issues.
• Follow detailed technical procedures accurately, and when necessary, assess and adapt to changing or unanticipated circumstances.
• Guide service company technical staff through technical activities on the network elements, with clear instructions and understanding of the activity being undertaken.
• Ability to do risk assessment of the impact of any intended technical activities on the network and ensure adequate planning and notification processes are in place before proceeding.
• Initiate technical and/or managerial escalation of cases that are complex, technical, or creating a major customer impact.
• Competency at incident review and problem review processes, such as identifying event triggers and root cause, as well as recommending improvement opportunities.
• Understand and analyse workflows to identify repetitive, manual tasks, processes that lack consistency or involve high error rates that can be automated to increase operational efficiency and accuracy.

Your Skills and Experience

• Engineer skills on Nokia 7x50 switches, 7210, and related telecommunications and IT protocols.
• Competent user of Nokia management systems: NFM-P, NSP, AMS.
• Fluent English language, professional business writing for customer and vendor technical support interactions, reports, and incident reviews; and high level of accuracy on network records.
• Experience in developing applications that interact with network devices using REST API, RESTCONF, gRPC, Netconf, Kafka and/or similar technologies.
• New Zealand citizenship, residency, or work visa, and familiarity with New Zealand telecommunications industry, networks and providers; this is a New Zealand based role.

It would be beneficial if you also had:

• Nokia 1830PSS OTN DWDM experience.
• Experience with cloud-based environments (Eg: Azure) and familiarity with version control systems (Eg: github)
• Oracle SBC (or similar) experience.

Job Info

• Job Category: Customer Services
• Degree Level: Bachelor's degree
• Job Schedule: Full time
• Job Type: Experienced

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .