Advanced Technical Support Engineer - Core

Nokia; Hamilton; On-site; NZD 100,000 - 150,000; Full time

Job summary

Nokia in Hamilton, New Zealand seeks an Advanced Technical Support Engineer to deliver advanced support for core network elements, including 7x50 switches, 7210, and related protocols. You will work with NFM-P, NSP and AMS, participate in a 24x7 on-call roster, and collaborate with the Network Operations Centre and vendor teams to ensure service availability.

The role requires fluent English and the ability to analyze workflows, perform risk assessments, and drive automation enhancements for

Qualifications

• Experience in advanced technical support for carrier/enterprise networks.
• Fluent English for customer and vendor interactions and reporting.
• Experience with on-call 24x7 support and incident restoration.
• Experience developing inter-device applications via REST/GPRC/Netconf.
• Familiarity with Nokia 7x50, 7210 switches and related protocols.

Responsibilities

• Troubleshoot and restore service during complex incidents across networks.
• Support 24x7 on-call rotations and night-time maintenance activities.
• Assist Network Operations Centre and liaise with vendor support.
• Follow detailed procedures and adapt to changing circumstances.
• Guide technical staff with clear instructions on network elements.
• Perform risk assessments before technical activities.
• Escalate complex cases for technical or customer impact.
• Engage in incident reviews, root cause analysis, and improvements.
• Identify repetitive tasks and propose automation opportunities.
• Work with Nokia management systems: NFM-P, NSP, AMS.

Skills

Advanced technical support

Network performance

Incident management

REST API

RESTCONF

gRPC

Netconf

Nokia NFM-P

Nokia NSP

Nokia AMS

Azure

GitHub

On-call support

Tools

Nokia 7x50 switches

Nokia management systems

Azure

GitHub

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Advanced Technical Support Engineer - Core

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

A Managed Services role with Nokia's Hamilton New Zealand based team provides advanced technical support to their customers' telecommunications network core, aggregation, access and transport platforms, maintaining availability, and resolving incidents quickly. This technical support role is within an innovative team who are passionate about network performance and service delivery, assisting the Network Operation Centre, optimizing procedures and enhancing support tools.

• Troubleshoot and restore service during complex unplanned incidents across our customers' telecommunications networks.
• Participate in a 24x7x365 callout roster and contribute to restoration activities and planned changes during the night-time maintenance window.
• Support a Network Operation Centre team with assistance and training, and also liaise with vendor product support teams on escalated issues.
• Follow detailed technical procedures accurately, and when necessary, assess and adapt to changing or unanticipated circumstances.
• Guide service company technical staff through technical activities on the network elements, with clear instructions and understanding of the activity being undertaken.
• Ability to do risk assessment of the impact of any intended technical activities on the network and ensure adequate planning and notification processes are in place before proceeding.
• Initiate technical and/or managerial escalation of cases that are complex, technical, or creating a major customer impact.
• Competency at incident review and problem review processes, such as identifying event triggers and root cause, as well as recommending improvement opportunities.
• Understand and analyse workflows to identify repetitive, manual tasks, processes that lack consistency or involve high error rates that can be automated to increase operational efficiency and accuracy.
• Engineer skills on Nokia 7x50 switches, 7210, and related telecommunications and IT protocols.
• Competent user of Nokia management systems: NFM-P, NSP, AMS.
• Fluent English language, professional business writing for customer and vendor technical support interactions, reports, and incident reviews; and high level of accuracy on network records.
• Experience in developing applications that interact with network devices using REST API, RESTCONF, gRPC, Netconf, Kafka and/or similar technologies.
• New Zealand citizenship, residency, or work visa, and familiarity with New Zealand telecommunications industry, networks and providers; this is a New Zealand based role.

It would be beneficial if you also had:

• Nokia 1830PSS OTN DWDM experience.
• Experience with cloud-based environments (Eg: Azure) and familiarity with version control systems (Eg: github)
• Oracle SBC (or similar) experience.