24/7 Core Network Incident Engineer

JobSpace; Hamilton; On-site; NZD 90,000 - 130,000; Full time

Job summary

Nokia's Hamilton, New Zealand-based team is seeking an Advanced Technical Support Engineer - Core to provide advanced technical support for customers' telecommunications networks, focusing on core, aggregation, access and transport platforms. You will troubleshoot incidents, participate in 24x7 on-call, and assist the Network Operation Centre.

The role requires Nokia equipment knowledge (7x50, 7210), fluency in English, and experience with REST APIs and network management systems.

Qualifications

• Experience with Nokia switches and related protocols.
• Fluent English with professional writing for customer support.
• NZ citizenship, residency, or valid work visa.

Responsibilities

• Troubleshoot and restore service during complex incidents across telecom networks.
• Participate in a 24x7x365 callout roster and night maintenance window.
• Support Network Operation Centre and liaise with vendor support teams.
• Follow procedures and adapt to changing circumstances during incidents.
• Guide staff through network activities with clear instructions.
• Perform risk assessments and ensure proper planning before activities.
• Escalate complex issues for technical or customer-impact reasons.
• Conduct incident and problem reviews, identify root causes, suggest improvements.
• Identify repetitive tasks and work to automate for efficiency.

Skills

Nokia 7x50 switches

7210 devices

Nokia management systems

REST / RESTCONF / gRPC

Kafka integration

Education

Bachelor's degree

Tools

NFM-P

NSP

AMS

Job description

Nokia's Hamilton, New Zealand-based team is seeking an Advanced Technical Support Engineer - Core to provide advanced technical support for customers' telecommunications networks, focusing on core, aggregation, access and transport platforms. You will troubleshoot incidents, participate in 24x7 on-call, and assist the Network Operation Centre.

The role requires Nokia equipment knowledge (7x50, 7210), fluency in English, and experience with REST APIs and network management systems.