Admissions & Scholarships Support Specialist

BGC Group Pte Ltd; West Coast; On-site; NZD 45,000 - 65,000; Full time

Job summary

BGC Group Pte Ltd is seeking a customer service-focused individual to support admissions and scholarship enquiries, guiding applicants through the process and ensuring a positive experience.

You will handle enquiries via Salesforce and Zoom Workplace, assist parents and the public, and escalate complex cases as needed. Strong communication skills and Mandarin language ability are advantageous.

Qualifications

• Experience in a contact centre, customer service, or education-related environment is preferred.
• Ability to multitask and work effectively in a fast-paced, high-volume setting.
• Excellent verbal and written communication skills.
• Strong written English is essential.
• Mandarin ability is advantageous for Chinese-speaking stakeholders.

Responsibilities

• Manage admissions and scholarship enquiries via Salesforce (email) and Zoom Workplace (calls).
• Provide prompt, accurate, and professional support to prospective applicants, parents, and the public.
• Advise on admissions procedures, application requirements, timelines, and scholarship matters.
• Escalate complex or sensitive cases to the appropriate teams when necessary.
• Maintain high service standards while handling a high volume of enquiries in a fast-paced environment.
• Stay updated on admissions and scholarship information to ensure accurate responses.
• Attend to walk-in enquiries when required.
• Perform other ad-hoc duties assigned by the team.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Fast-paced environment

Tools

Salesforce

Zoom Workplace

Outlook

Excel

PowerPoint

Teams

Job description

BGC Group Pte Ltd is seeking a customer service-focused individual to support admissions and scholarship enquiries, guiding applicants through the process and ensuring a positive experience.

You will handle enquiries via Salesforce and Zoom Workplace, assist parents and the public, and escalate complex cases as needed. Strong communication skills and Mandarin language ability are advantageous.