Account Manager - Apparel

Ragtrade Fashion Recruitment; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Training provided

Job summary

Ragtrade Fashion Recruitment client in Auckland seeks an experienced Account Manager to manage dedicated accounts, drive revenue, and maintain strong GP margins, with hybrid work-from-home flexibility.

You will work with Customer Service, Production, and Sales to deliver exceptional service, attend meetings, learn NetSuite, and support apparel client relationships, fittings and onboarding of new accounts. Only applicants residing in NZ will be considered.

Qualifications

• Experience in apparel industry, particularly sportwear or uniforms.
• Strong knowledge of sales performance metrics and gross profit margins.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Thrives in a fast-paced environment with attention to detail.
• Proactive problem-solver with initiative and adaptability.

Responsibilities

• Manage sales performance tracking and drive order growth.
• Monitor weekly sales, orders, and financial performance; identify revenue opportunities.
• Collaborate with Customer Service to deliver outstanding client support.
• Attend weekly Sales & Operations meetings to track production schedules.
• Develop knowledge of ordering systems and monitor site performance.
• Respond to client inquiries and follow up on requests.
• Assist with login credentials, pricing, and account inquiries.
• Support uniform fittings and onboarding of new accounts.
• Provide admin and operational support to the account management team.
• Engage in ongoing training and development.

Skills

Account management

Customer service

Interpersonal skills

Teamwork

Attention to detail

Tools

Microsoft Word

Microsoft Excel

PowerPoint

NetSuite

Job description

Our client is a leading supplier of corporate uniforms and apparel. They believe in building strong, long-term partnerships with their clients by delivering a seamless and holistic customer experience. Their mission is simple: Designed to Unite– creating apparel solutions that bring people together.

We seek an experienced key account manager to join their dedicated team. This role offers hybrid work-from-home flexibility, ensuring a great balance between office collaboration and remote working.

About the Role

As anAccount Manager, you will play a vital role in supporting clients and internal teams. With a number of dedicated accounts to manage, you will work closely with various departments to ensuresales growth, strong gross profit margins, and exceptional customer service.

This role offers variety and a great balance between office-based tasks and on-the-ground client interactions, including attending meetings and uniform fittings. You’ll also focus onproactively managing order growth, tracking sales performance, and identifying opportunities to drive revenue while maintaining strong relationships with key accounts.

Key Responsibilities

• Manage track sales performance, ensuring order growth and maintaining strong GP margins.
• Monitor and analyseweekly sales, order volumes, and financial performance, proactively identifying opportunities to maximise revenue.
• Work closely with theCustomer Service teamto deliver outstanding service and support to clients.
• Participate inweekly Sales & Operations meetings to track production schedules and delivery timelines.
• Develop a strong working knowledge of our ordering systems and monitor site performance.
• Respond to your client’s inquiries and follow up on outstanding requests.
• Develop an intermediate skill level inNetSuite(training provided).
• Work closely with theProduction teamon product sourcing, embroidery code setup, and sample management.
• Assist clients with login credentials, pricing, and general account inquiries.
• Participate in uniform fittings and assist with the implementation of new accounts.
• Provide administrative and operational support to the broader account management team.
• Engage in ongoing training and development opportunities.

Key Relationships

Internal– You’ll work closely with the Customer Service team, Production Department, Sales & Operations, and Management to ensure seamless account management.

External– You’ll engage directly with clients, suppliers, and logistics partners to ensure smooth order processing, timely deliveries, and an outstanding customer experience.

About You

To be successful in your application of Account Manager, it is essential you have experience in the apparel industry, specifically in sportwear or uniforms.

Youhave astrong understanding of sales performance metrics, including GP margins and order growth.

Youhave proficiency inMicrosoft Word, Excel, and PowerPoint, with the ability to track and analyse sales performance.

Youthrive in afast-paced environment, with excellentattention to detail and multitasking abilities.

Youare aproactive problem-solverwho takes initiative and can pivot quickly when priorities shift.

Youhave strong interpersonal skills – you’re ateam playerwho enjoys collaborating with colleagues and clients.

Youhave acustomer-first mindset, always looking for ways to enhance the experience for our clients.

Experience withsupply chain processesandgarment range developmentis a plus.

What the role offers

Hybrid working flexibility– split your time between home and the office for a great work-life balance.

Supportive and friendly work culture– we genuinely value our people.
Ongoing learning and career growthopportunities.

Variety in your day-to-day work– no two days are the same!
You’ll be provided with full training and have the opportunity to grow within a company that values innovation, customer service, and teamwork.

Are you an enthusiastic and motivated professional looking for an opportunity to join a dynamic and growing business? Do you thrive in a collaborative team environment where you can make a real impact?

If you’re looking for a role where you can develop your career, and work with a passionate team, we’d love to hear from you.

Only applicants currently residing in NZ will be considered