Account Manager

Carters; Nelson; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Mobile phone

Health insurance

Staff discounts

Training and development

Job summary

CARTERS Nelson is seeking an Account Manager to build and grow a portfolio of trade customers across residential and commercial building sectors. You'll spend much of your time onsite with customers, understanding projects and ensuring CARTERS has what they need, when they need it.

You'll manage a busy call cycle, develop new business, coordinate with internal teams on stock, delivery timing and pricing, and help drive Frame and Truss Manufacturing orders from estimate to production.

Qualifications

• Experience in sales or account management and/or trade industry experience is a plus.
• Ability to manage multiple priorities and keep a busy call cycle on track.
• Strong relationship-building skills with customers and suppliers.

Responsibilities

• Manage own call cycle and visit sites to understand opportunities and upcoming builds (residential and commercial).
• Proactively develop new business through networking and relationship-building in the local trade community.
• Act as the link between customers and internal teams on stock, delivery timing and pricing—resolve issues before they become problems.
• Manage sales process for Frame and Truss Manufacturing from initial estimate through to production.
• Build supplier relationships to assemble complete solutions for customer builds.

Skills

Sales experience

Account management

Relationship management

Organisational skills

Opportunity identification

Team collaboration

Job description

For over 150 years, CARTERS has supplied the materials and expertise behind New Zealand's homes, buildings, and trade careers. We're one of the country's largest suppliers of building materials to the residential and commercial construction sector, with a national branch network and a reputation built on backing our trade customers to get the job done.

About the role

As an Account Manager, based at CARTERS Nelson, you'll manage and grow a portfolio of trade customers across the region’s residential and commercial building sector. Most of your week will be spent out of the office: on site, in front of customers - a mix of Group Home, Commercial and IRB customers, understanding their projects and making sure CARTERS has exactly what they need, when they need it.

Day to day, you'll:

• Manage your own call cycle, visiting sites to identify opportunities and understand upcoming builds
• Proactively develop new business through networking and relationship-building in the local trade community
• Act as the link between customers and our internal teams on stock, delivery timing, and pricing — resolving issues before they become problems
• Manage the sales process for Frame and Truss Manufacturing, from initial estimate through to production
• Build supplier relationships that let you put together complete solutions for customer builds

About you

We're looking for someone who builds genuine trust with customers and backs that up with strong follow-through. You'll likely have:

• A track record in sales or account/relationship management (building or trade industry experience is a plus, not a requirement)
• Strong organisational skills — you can run a busy call cycle and still chase new business
• Confidence identifying and acting on new opportunities in the market
• A collaborative, problem-solving approach when things don't go to plan

What we offer

• Competitive base salary + incentives, company vehicle, laptop and mobile
• 7.5% benefits package: superannuation savings scheme, life and disability insurance
• Southern Cross Health Insurance, fully paid by us
• Structured training, development, and clear pathways into more senior roles
• Staff buying privileges across all CARTERS stores
• A supportive, down-to-earth team environment