Account Manager

Bidfood; Queenstown; On-site; NZD 70,000 - 100,000; Full time

Job summary

Bidfood in Queenstown, NZ, is seeking an Account Manager to nurture and grow a diverse hospitality client base across the Southern Lakes region. You will be their primary contact, driving solutions, product recommendations and timely service.

The role emphasizes relationship-building, sales analysis, and collaboration with procurement, distribution and customer service to ensure availability and satisfaction. A passion for food and wine helps you connect with customers.

Qualifications

• Experience in account management, sales or hospitality, preferably in the food or alcohol industry.
• Excellent communication and interpersonal skills.
• Resilience to handle challenging customer interactions and maintain composure under pressure.
• Strong negotiation and problem-solving abilities.
• Ability to thrive in a fast-paced, ever-changing environment.
• Passion for food and Wine and a desire to share that passion with others.

Responsibilities

• Manage and grow a range of hospitality and foodservice accounts.
• Build strong, long-term relationships with customers and act as their primary point of contact.
• Identify opportunities to increase sales through product recommendations and sales analysis.
• Conduct regular customer visits.
• Collaborate with different departments including procurement, distribution and customer service to ensure product availability, timely delivery and great communication.
• Resolve customer issues efficiently and professionally.
• Monitor market trends in the food market to identify growth opportunities.
• Achieve sales targets while maintaining strong customer satisfaction.
• Maintain accurate customer records and sales reporting.

Skills

Account management

Sales

Communication

Interpersonal skills

Negotiation

Problem-solving

Resilience

Food and wine passion

Job description

As an Account Manager, you'll be the face of Bidfood, building strong relationships with our customers which include tourism operators, hotels, restaurants, cafés, hospitals, ski fields, schools and so much more across the wider Southern Lakes area. You'll be the go-to person for all their needs, from inspiring new menu ideas to resolving issues, all while maintaining our Bidfood's professional and fun vibe. You'll need to be highly organized, resilient and demonstrate excellent oral and written communication skills along with initiative and the ability to work independently.

Key Responsibilities

• Manage and grow a range of hospitality and foodservice accounts.
• Build strong, long-term relationships with customers and act as their primary point of contact.
• Identify opportunities to increase sales through product recommendations and sales analysis.
• Conduct regular customer visits.
• Collaborate with different departments including procurement, distribution and customer service to ensure product availability, timely delivery and great communication.
• Resolve customer issues efficiently and professionally.
• Monitor market trends in the food market to identify growth opportunities.
• Achieve sales targets while maintaining strong customer satisfaction.
• Maintain accurate customer records and sales reporting.

Qualifications

• Experience in account management, sales or hospitality, preferably in the food or alcohol industry.
• Excellent communication and interpersonal skills.
• Resilience to handle challenging customer interactions and maintain composure under pressure.
• Strong negotiation and problem-solving abilities.
• Ability to thrive in a fast-paced, ever-changing environment.
• Passion for food and Wine and a desire to share that passion with others.

In addition to competitive compensation and benefits, you'll have the opportunity to work with a team of like-minded individuals who are passionate about what they do.

We are looking for someone with a long-term commitment to Queenstown. You must also be a New Zealand or Australian citizen or have permanent residency status and have a full, clean Drivers License to be considered for this role.

• Full Time
• Application Closes26 Sep 2026
• Otago - Queenstown
• Account Managers