Account Manager

The Creative Store; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

The Creative Store is seeking an Account Manager to join our Auckland team. This in-house role owns day-to-day commercial and service relationships across 15–25 key accounts, translating client requirements into SOPs, KPIs, reporting, invoicing and mobilisation cadences.

You will be the primary salesperson for opportunities within existing accounts and support the Account Director on new and strategic opportunities, overseeing briefs, margins and the commercial setup while delegating execution

Qualifications

• Proven experience in key account management, client services, sales or commercial project delivery.

Responsibilities

• Own the day-to-day commercial and service relationship across a portfolio of approximately 15–25 key accounts.
• Translate client requirements into effective SOPs, KPIs, reporting, invoicing and mobilisation cadences.
• Act as the primary salesperson for opportunities within existing accounts and support the Account Director on new and strategic opportunities.
• Oversee briefs, proposals, margin and the commercial setup of repeatable work, while delegating execution to Account Coordinators, Customer Service, Production and Operations.

Skills

Key account management

Client services

Sales

Commercial project delivery

Cross-functional coordination

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Creative Store – Auckland, North Island

Our client is a sourcing partner for leading Shopper Marketing and Brand teams, helping them procure, manage, and deliver their brand assets to retail. They have an integrated model bringing together sourcing, logistics, and execution expertise to make sure every activation is delivered on brand, on time, and on budget.

They are looking for an Account Manager to join their team.

This role owns the day-to-day commercial and service relationship across a portfolio of approximately 15–25 key accounts. The role translates the client’s requirements into effective ways of working, SOPs, KPIs, reporting, invoicing and mobilisation cadences.

The Account Manager ensures the business consistently delivers on its promises, maintains accurate and proactive communication, and acts as the client’s eyes and ears within the business. They are the primary salesperson for opportunities within the existing account and support the Account Director on new and strategic opportunities.

The role owns briefs, proposals, margin and the commercial setup of repeatable work, while maintaining oversight of delivery and delegating execution to Account Coordinators, Customer Service, Production and Operations.

The ideal person for this role will have proven experience in key account management, client services, sales or commercial project delivery, ideally within 3PL, shopper marketing, print, logistics, events, production or a related sector. You will have demonstrated ability to manage a portfolio of commercially significant accounts and maintain strong client relationships at multiple organisational levels. Strong workflow oversight, delegation, task management and cross-functional coordination skills are a must.

This is an in-house role, based in South Auckland. They offer a car and commission.