Account Executive - Service Cloud

613 SFDC Australia Pty. Ltd. New Zealand Branch; Auckland; On-site; NZD 140,000 - 200,000; Full time

Job summary

Salesforce in New Zealand is seeking a Service Cloud Account Executive to partner with commercial and enterprise customers across NZ, helping them solve service and contact centre challenges using Salesforce's AI-powered Agentforce platform. You will carry quota for Service Cloud and pursue new business within a named account set.

You will build a sales strategy, act as trusted advisor, drive revenue growth, evangelize AI-powered solutions, and run full sales cycles from discovery to close,

Qualifications

• 5+ years of experience selling technology solutions in CX or related fields.
• Track record of quota overachievement in mid-market or enterprise.
• Strong consultative selling and deal-closure skills in SaaS.

Responsibilities

• Build and execute a Service Cloud sales strategy across a blended commercial and enterprise territory in New Zealand.
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges.
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos across both commercial and enterprise segments.
• Evangelize AI-powered service solutions—including Agentforce—that transform how businesses support their customers.
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
• Exceed annual quota through a consultative, outcome-led approach, adapting your sales motion to deal size and complexity.

Skills

Tech sales

Quota achievement

Consultative selling

SaaS sales

CRM experience

Tools

Salesforce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to commercial and enterprise customers and prospects across New Zealand — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business across a named account set spanning commercial and enterprise segments.

Day to Day

• Build and execute a Service Cloud sales strategy across a blended commercial and enterprise territory in New Zealand
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos across both commercial and enterprise segments
• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
• Exceed annual quota through a consultative, outcome-led approach, adapting your sales motion to deal size and complexity

Ideal Expertise

• 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
• A track record of consistent quota overachievement across mid-market and/or enterprise accounts
• Strong consultative selling skills — discovery, solution framing, negotiation, and close
• Experience with SaaS and software sales
• Ability to manage a diverse pipeline — from fast-moving commercial deals to complex, multi-stakeholder enterprise cycles
• Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how businesses of every size think about customer service — and Salesforce is leading that shift. With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of New Zealand's most ambitious commercial and enterprise organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that: Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service

Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other

*LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.