Future Student Coordinator

University of Canterbury; Christchurch; On-site; NZD 76,000 - 99,000; Full time

Benefits offered by this job

5 weeks annual leave

5 university holidays

Superannuation up to 6.75%

Flexible working arrangements

Supportive working environment

UC campus discounts

Job summary

The University of Canterbury seeks a skilled coordinator for the Future Students Team to support domestic and international recruitment activities, CRM workflows, events and stakeholder engagement. You will work across portfolios to ensure smooth operations and a high-quality candidate experience.

You’ll manage multiple tasks, maintain data quality, support reporting, and help execute campaigns and campus events.

Qualifications

• Two to four years’ experience in administration or coordination.
• Experience in student recruitment, customer service or related fields.
• Ability to manage multiple activities with deadlines.
• Proficiency with CRM, data management and reporting.

Responsibilities

• Coordinate workflows and admin across Future Students activities.
• Monitor enquiries from prospective students and agents.
• Coordinate student-conversion communications and engagement.
• Maintain CRM information and recruitment records with data quality.
• Support reporting, campaign evaluation and performance monitoring.
• Coordinate education-agent agreements and partnerships.

Skills

Administration

Coordination

CRM experience

Stakeholder engagement

Data quality & reporting

Microsoft Office

Education

NZQA Level 5+

Tools

CRM systems

Databases

Digital communication tools

Job description

• $75,923 - $99,401p.a.
• 5 weeks annual leave + 5 days university holidays
• Generous employer contribution to superannuation (up to 6.75%)

This is a varied operational role for a skilled coordinator who enjoys connecting people, processes, systems and information to help domestic and international recruitment activity run smoothly.

Āu Mahi | What You Will Do

You will provide practical, high-quality coordination across the Future Students Team. Working flexibly across different portfolios, you will support student recruitment, conversion, CRM activity, communications, education-agent administration, events and stakeholder engagement.

No two days will be quite the same. You may be coordinating a conversion campaign, managing shared inboxes, checking CRM data, supporting a recruitment event or keeping agent documentation and commission processes on track. Your organisation, judgement and attention to detail will help create a consistent experience for future students and the people who support them as you:

• Coordinate workflows and operational administration across multiple Future Students activities, prioritising effectively as deadlines and service needs change.
• Monitor and respond to enquiries from prospective students, education agents and stakeholders, including contributing to the effective management of shared inboxes.
• Coordinate student-conversion communications and engagement activity supporting applications, offer acceptance and enrolment outcomes.
• Maintain CRM information, communication workflows and recruitment records with a strong focus on data quality, accuracy and integrity.
• Support reporting, campaign evaluation and performance monitoring, turning information into useful operational insight.
• Coordinate administration for education-agent agreements, commissions, recruitment partnerships and associated operational processes.
• Support campus visits, tours, recruitment events, campaigns and stakeholder communications in collaboration with colleagues across UC.
• Follow agreed policies, procedures and workflows, exercise sound judgement and elevate risks or service-delivery issues appropriately.

You are an organised, adaptable and service-focused coordinator who takes pride in getting the details right. You can manage competing priorities, communicate professionally and move confidently between different systems, tasks and stakeholder groups. You enjoy solving practical problems and contributing to a collaborative team.

You will be able to demonstrate experience in:

• Two to four years’ experience in administration, coordination, student recruitment, customer service, relationship management, marketing, communications or a related field.
• Coordinating multiple activities, projects or workstreams simultaneously while meeting competing deadlines and maintaining service standards.
• Following agreed workflows and procedures, using sound judgement and escalating complex matters at the right time.
• Providing responsive, professional customer service and building effective relationships with internal and external stakeholders.
• Using CRM systems, databases and digital communication tools to manage workflows, communications, records and reporting.
• Maintaining accurate documentation and high-quality data, with excellent attention to detail and confidence working across administrative processes.
• Analysing information, resolving operational issues and identifying practical opportunities to improve processes and customer experience.
• Strong written, verbal and interpersonal communication skills, together with intermediate proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• A relevant tertiary qualification at NZQA Level 5 or above and the ability to work flexibly across domestic and international recruitment activities as priorities change.
• Alignment with our organisation’s values and commitment to a positive, inclusive work environment; competency in te reo Māori me ōna tikanga would be an advantage.

Future Students includes domestic student recruitment and international student recruitment. Together the team successfully builds the profile and reputation of UC as an outstanding, world-class learning environment that supports the pursuit of excellence, attracts a diversity of talent and investment and continuously reinforces the value of UC qualifications and experience. For more information about our team, please visit us here .

At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

• 5 weeks annual leave + 5 days university holidays
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment on a beautiful campus, with access to UC facilities such as the UC RecCentre and Staff Club at discounted rates, plus onsite cafés and eateries.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 23 October 2026 (midnight, NZ time)

You must have Aotearoa New Zealand or Australian citizenship/permanent residency, or hold a valid New Zealand work visa, to be considered for this role.

Please note, this role is based in Ōtautahi Christchurch.