Process and Systems Analyst

Massey University - Te Kunenga ki Pūrehuroa

Palmerston North

On-site

NZD 71,000 - 101,000

Full time

2 days ago

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Benefits offered by this job

UniSaver 6.75% employer contribution

Five university holidays

Subsidised Healthcare plan

Job summary

Massey University in Palmerston North is seeking a proactive professional to lead service-improvement initiatives across the College of Sciences. You will identify opportunities, manage projects from planning to implementation, and collaborate with stakeholders to deliver measurable outcomes through process optimisation, digital innovation and change management.

You will partner with staff and students, design practical solutions, monitor impact, and support adoption.

Qualifications

Experience analysing business or administrative processes and implementing improvements that enhance efficiency, effectiveness and service quality.
Strong digital capability, including experience using Microsoft 365 tools such as Power Automate, SharePoint, Teams, Forms, Excel and Power BI to support process improvement and service delivery.
The ability to work effectively with technical teams, system owners and end users to develop, implement and embed new processes, systems and ways of working.

Responsibilities

Lead service improvement projects from initiation through to implementation, ensuring effective planning, governance, risk management and delivery of measurable outcomes.
Analyse administrative processes and services to identify opportunities to improve efficiency, reduce complexity, mitigate risk and enhance service quality.
Partner with stakeholders across the College and wider University to understand needs, facilitate engagement and co-design practical, user-focused solutions.
Identify and evaluate opportunities to leverage digital technologies, automation and AI-enabled tools to improve service delivery and operational effectiveness.
Design and implement future-state processes and service improvements, working closely with technical and specialist teams to ensure solutions are practical, sustainable and fit for purpose.
Support successful change and adoption through effective communication, training, stakeholder engagement and the development of user-focused resources.
Monitor and evaluate the impact of improvements, using data, feedback and lessons learned to drive continuous improvement and contribute to broader organisational transformation initiatives.

Skills

Transformation

Optimisation

Innovation

Leadership

Collaboration

Strategy

Analysis

Delivery

Engagement

Facilitation

Planning

Change

Efficiency

Integration

Digitisation

Design

Evaluation

Adaptability

Tools

Power Automate

SharePoint

Teams

Forms

Excel

Power BI

Job description

Join us in shaping smarter, more effective ways of working across the College of Sciences. In this pivotal role, you'll lead initiatives that improve services, streamline processes and enhance the experience of staff and students through innovation, collaboration and continuous improvement.

This is a full-time, one-year fixed term position, based on our Manawatū campus in Palmerston North.

Mō tēnei tūranga mahi | About the role

This is an exciting opportunity to lead initiatives that enhance the effectiveness, efficiency and user experience of administrative services across the College of Sciences. Working collaboratively with stakeholders across the organisation, you will identify opportunities for improvement, lead projects from planning through to implementation, and help shape future ways of working through process optimisation, digital innovation and continuous improvement. This role combines project delivery, business analysis, stakeholder engagement and change management to deliver meaningful and sustainable service enhancements.

In this role, you will:

Lead service improvement projects from initiation through to implementation, ensuring effective planning, governance, risk management and delivery of measurable outcomes.
Analyse administrative processes and services to identify opportunities to improve efficiency, reduce complexity, mitigate risk and enhance service quality.
Partner with stakeholders across the College and wider University to understand needs, facilitate engagement and co-design practical, user-focused solutions.
Identify and evaluate opportunities to leverage digital technologies, automation and AI-enabled tools to improve service delivery and operational effectiveness.
Design and implement future-state processes and service improvements, working closely with technical and specialist teams to ensure solutions are practical, sustainable and fit for purpose.
Support successful change and adoption through effective communication, training, stakeholder engagement and the development of user-focused resources.
Monitor and evaluate the impact of improvements, using data, feedback and lessons learned to drive continuous improvement and contribute to broader organisational transformation initiatives.

Mōu | About you

You are a proactive and solutions-focused professional with a passion for improving services, processes and user experiences. You enjoy working collaboratively with a wide range of stakeholders and have the ability to turn ideas into practical, sustainable solutions that deliver meaningful results.

To be successful in this role, you will bring:

Experience analysing business or administrative processes and implementing improvements that enhance efficiency, effectiveness and service quality.
Strong digital capability, including experience using Microsoft 365 tools such as Power Automate, SharePoint, Teams, Forms, Excel and Power BI to support process improvement and service delivery.
The ability to work effectively with technical teams, system owners and end users to develop, implement and embed new processes, systems and ways of working.
Well-developed communication and stakeholder engagement skills, with the ability to build relationships and work collaboratively across a complex organisation.
A relevant tertiary qualification in business analysis, information systems, project management, service design or a related field, or equivalent professional experience.
Experience in a university, research, public sector or similarly complex environment would be advantageous, as would familiarity with enterprise systems and approved AI-enabled tools.

Ko ngā hua o te tūranga? | What's in it for you?

Massey University supports flexible working and a healthy work-life balance, with access to campus facilities and staff benefits. You will also receive up to 6.75% employer contribution to the UniSaver Superannuation Scheme, five university holidays each year, and a subsidised Southern Cross Healthcare plan for you and your whānau.

The salary for this position will depend on skills and experience but will be in the range of Grade 6 ($71,274-$101,329).

Desired Skills and Experience