AC Service Manager

McAlpine Hussmann Ltd.; Auckland; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Bonus scheme

Competitive remuneration

Extra leave entitlements

Health Insurance discounts

Career progression

On-job training

Social team culture

Job summary

McAlpine Hussmann Ltd. is seeking an experienced AC Service Manager to lead a large team of technicians and apprentices from our Mt Wellington base. The role reports to the Branch Manager and aims to maximise customer satisfaction and business performance.

Based in Mt Wellington, this full-time position offers 40 hours per week, a company vehicle, and eligibility for the bonus scheme within a dynamic, expanding business within Australasia.

Qualifications

• Trade qualification in Refrigeration or Air Conditioning is required.
• 5+ years' leadership experience in service, maintenance, operations or technical environments.
• Strong focus on safety, productivity metrics and customer outcomes.

Responsibilities

• Lead a large team of Air Conditioning Service Technicians, Maintenance Technicians and Apprentices.
• Drive customer satisfaction, revenue, profitability and labour recovery targets.
• Manage service operations, labour utilisation, WIP and technician productivity.
• Ensure safety culture and compliance across the team.
• Build key internal and external relationships and negotiate with suppliers.

Skills

Leadership experience

Customer relationship

Stakeholder management

Communication

Problem solving

Planning & prioritising

Coaching & people management

Relationship building

Education

Trade Qualification in Refrigeration or Air Conditioning

Job description

Are you ready for a change in direction? Then why not join the great team at McAlpine Hussmann! We are looking for an experienced AC Service Manager to join our team based in Mt Wellington.

The AC Service Manager position reports directly to the Branch Manager and leads a large team of Air Conditioning Service Technicians, Maintenance Technicians and Apprentices. This key position is accountable for ensuring customer satisfaction, driving team performance and meeting key business objectives. This opportunity suits candidates who have the drive and ambition to grow within a highly successful and expanding business. We are interested in hearing from candidates who have with well-developed commercial and financial acumen, proven sales focus, and strong leadership skills.

This role includes a company vehicle, available for reasonable private use, and is eligible to be included in the bonus scheme.

Based in Mt Wellington, this is a full-time role with 40 hours of work per week.

We are seeking people who possess the below experience and competencies:

• Trade Qualification in Refrigeration or Air Conditioning.
• 5+ years' leadership experience in a service, maintenance, operations, or technical environment with a track record of building engaged and high-performing teams.
• Understanding of service operations, labour utilisation, WIP management, and technician productivity metrics.
• Ability to drive a positive safety culture and compliance outcomes
• Excellent customer relationship and stakeholder management skills.
• Proven experience achieving revenue, profitability, and labour recovery targets.
• Ability to negotiate with suppliers/subcontractors.
• Strong communication and problem-solving abilities.
• Ability to meet deadlines, plan, and prioritise.
• Strong coaching and people management skills to hold teams accountable.
• Ability to build and maintain key relationships both internally and externally.

What can we offer you?

McAlpine Hussmann is at the leading edge of providing commercial refrigeration and air conditioning throughout Australasia. We have a global footprint and being part of the multi-national company Panasonic, we have access to international research and development and world-class products. A role with us is a great opportunity to join a well-regarded and highly skilled team and expand your career in a rapidly changing industry.

Benefits and Perks

• Competitive remuneration
• Company vehicle from a modern fleet
• Extra leave entitlements
• Discounted Health Insurance with Southern Cross
• Company discounts from a wide variety of vendors
• Opportunity for ongoing development and career progression
• Relevant on-job training provided
• A great social place to work and a dedicated team who will support you to extend your current skills and grow your competencies

The successful applicant will be asked to do a pre-employment drug screen and provide a satisfactory criminal conviction check.

Must currently be in NZ and have rights to work in NZ