24/7 Voice Communications Administrator - Healthcare

Marketplace; Hamilton; Hybrid; NZD 45,000 - 55,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Waikato in Hamilton is seeking an Administrator Voice Communications to join the 24/7 critical communications hub. You will manage incoming and external calls, respond to emergencies such as clinical and site incidents, and actively monitor alarms to ensure patient safety and operational continuity across the Waikato Hospital campus.

The role requires calm under pressure, excellent communication, and a flexible, rotating roster including nights and weekends.

Qualifications

• Frontline customer service experience in switchboard, contact centre or similar role.
• Proven communication skills, both written and verbal, with a clear speaking voice.
• Ability to manage distressed or aggressive callers calmly and professionally.
• Good computer literacy with accurate data-entry and keyboard skills.
• Understanding of Te Tiriti o Waitangi and commitment to equitable outcomes.
• Flexibility to work a rotating 24/7 roster, including nights and weekends.

Responsibilities

• Manage incoming and external calls as part of the 24/7 critical communications hub.
• Answer and coordinate emergencies (e.g., '99777') for clinical and site incidents.
• Monitor essential alarms to ensure patient safety and staff protection.
• Provide customer-focused support and handle patient enquiries.
• Conduct shift handovers and maintain operational documentation.
• Support service excellence across Waikato Hospital campus.

Skills

Customer service

Switchboard

Data entry

Communication

Calm under pressure

Te Tiriti o Waitangi understanding

Rostered shifts

Teamwork

Job description

Health New Zealand - Te Whatu Ora Waikato in Hamilton is seeking an Administrator Voice Communications to join the 24/7 critical communications hub. You will manage incoming and external calls, respond to emergencies such as clinical and site incidents, and actively monitor alarms to ensure patient safety and operational continuity across the Waikato Hospital campus.

The role requires calm under pressure, excellent communication, and a flexible, rotating roster including nights and weekends.