Telecommunications - Administration Support

North Island - Bay of Plenty Tauranga; Tauranga; On-site; NZD 25,000 - 35,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Tauranga seeks a Telecommunications Administrator to be the first point of contact for a 0.5 FTE fixed-term role from 19 November 2026 to 5 May 2027. You will support patient care, clinical teams and families via phone lines, paging and RTs, ensuring the right team is connected quickly.

Ideal candidates have at least 3 years in Telecommunications/administration, strong typing/grammar, and the ability to work under pressure across a 24/7 roster.

Qualifications

• Minimum of 3 years previous Telecommunications/administration experience.
• Computer expertise and intermediate standards in typing, spelling and grammar. Word, Excel, Outlook a must
• Ability to follow set processes
• Competent decision maker with strong problem-solving abilities including efficiency while multi-tasking under pressure or during emergency situation/s
• Flexible, adaptable to change
• Excellent coping skills and ability to work independently when required
• Exceptional communication skills and an exceptional level of excellent customer service
• A good sense of humour is valued

Responsibilities

• First point of contact for Telecommunications Administration.
• Support patient care, clinical teams and families via phones/call centre, paging system and RTs.
• Covering 0.5 FTE with night shifts (~2 per month) during parental leave period.
• Shifts/roster discussed at interview.
• Operate 24/7 on a 4-week rotating roster.
• Contribute to directing the correct medical team to emergencies in a timely manner.

Skills

Communication skills

Customer service

Problem solving

Multi-tasking under pressure

Adaptability

Independent working

Humour appreciated

Tools

Word

Excel

Outlook

Job description

Telecommunications - Administration Support

• Fixed term, part time position - 0.5FTE
• Every call supports patient care, clinical teams and families

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Telecommunications Administrator you are the first point of contact. Professionalism, exceptional communication skills and calm approach ensure people are connected to the right support quickly and safely.

For this 0.5 FTE, part time position, approximately 2 x nightshifts per month is a prerequisite. We are seeking a motivated individual to join our team on a fixed term basis from 19 November 2026 until 5 May 2027 to cover a period of parental leave. Shifts/roster will be discussed at interview.

The role is to support patient care, clinical teams and families/whanau via communication of phones/call centre, paging system and RTs. As a critical service our main priority is to answer our emergency calls for Whakatane and Tauranga hospitals which involves directing the correct medical team to an emergency in a timely manner.

Strong problem solving abilities play an integral part in the smooth running of the service to ensure good outcomes are reached. Introductory 6 weeks training is provided with the support of a trained Senior Operator.

With Telecommunications operating 24/7 the team work on a shift rotation - morning, day, evening and night shift/s on a 4-week rotating roster.

Youll be joining a highly skilled, collaborative and passionate team at Telecommunications Service at Tauranga hospital. Hospital services operate 24/7 making the Telecommunications service an essential stakeholder within the health system.

To learn more about working and living in the Bay of Plenty,

About you

To be successful as a Telecommunications Administration Support person, the experience and professional requirements needed are:

• Minimum of 3 years previous Telecommunications/administration experience
• Computer expertise and intermediate standards in typing, spelling and grammar. Word, Excel, Outlook a must
• Ability to follow set processes
• Competent decision maker with strong problem-solving abilities including efficiency while multi-tasking under pressure or during emergency situation/s
• Flexible, adaptable to change
• Excellent coping skills and ability to work independently when required
• Exceptional communication skills and an exceptional level of excellent customer service
• A good sense of humour is valued

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Job details

Job Reference:

Job Reference: TAU02850

Location:

North Island - Bay of Plenty - Tauranga

Job type:

Expertise:

Non-clinical - Administration - Administration