24/7 Data Centre Site Lead

Datacom; Auckland; On-site; NZD 100,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Retail discounts

Flexible working environment

Job summary

Datacom operates a 24x7 Data Centre at the Auckland Orbit site, leading a small Operations team during a shift. The role includes coordinating on-site tasks with technicians and following standard operating procedures, with travel to other Auckland sites as required.

We value hands-on capability, calm decision-making, and strong communication to ensure smooth BAU operations and rapid resolution of issues. A career in Datacom offers growth and internal promotion opportunities.

Qualifications

• Experience leading a small team.
• Ability to coordinate a team’s workload effectively.
• Calm and effective handling of emergencies and conflicts.
• Comfortable with hands-on tasks (e.g. computer equipment installations).
• Willingness to work a rotating day/night shift.
• Strong communication and interpersonal skills.
• Ability to troubleshoot customer and facility technical issues.
• Able to work at heights up to 4m.
• Knowledge of data cabling concepts.
• Proficiency with Microsoft Office applications.

Responsibilities

• Undertake maintenance and operational tasks and supervise on-site Data Centre Operations team.
• Participate in operational leadership meetings and training programmes.
• Ensure batch processing deadlines and requirements are met.
• Assist customers with enquiries and troubleshooting.
• Adhere to health and safety requirements.
• Record hardware faults and escalate appropriately.
• Provide escort for customers and engineers in the Data Centre.
• Install/manage Data Centre infrastructure including power, IT, cabling, racks.
• Document and follow standards for customer changes.
• Complete site tasks in a timely manner and report status.
• Manage incidents and escalate as needed.
• Meet Datacom security objectives at all times.
• Contribute to continuous improvement and efficiency gains.

Skills

Team leadership

Workload coordination

Composure under pressure

Hands-on tasks

Shift work

Communication

Troubleshooting IT

Work at heights

Data cabling

MS Office

IT knowledge

Job description

Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

Our policy is to promote from within, enabling opportunities for advancing your career.

About the Role

The role is based at our Auckland Orbit Data Centre and involves a rotating shift pattern with night and day shift work. There will also be travel required to our 3 other sites in Auckland as and when required.

The 24x7 Data Centre Site Lead role leads the operational and facility activity within their Data Centre during their shift. In this role you will be co-ordinating scheduled and ad hoc tasks with the on-site Technicians as well as actively undertaking tasks as set out by the 24x7 Operations Manager and 24x7 Facilities Engineers.

In this role you will be leading and mentoring staff within your team. You will be responsible for your site whilst on shift and support maintenance activities by following Datacom Data Centre’s Standard Operating Procedures and supervising maintenance contractors.

This is an active role and you may be called upon to support the Data Centre Technicians undertaking customer or Data Centre work.

What you’ll bring:

• Experience leading a small team.
• Overall knowledge on how to coordinate a small team’s workload.
• Able to deal with emergencies and conflict situations calmly and effectively.
• Comfortable with hands on tasks (e.g. computer equipment installations)
• Flexibility to work a rotating shift pattern (day and night shift).
• Strong communication and interpersonal skills.
• Able to troubleshoot customer and facility technical issues.
• Able to remain calm under pressure.
• Comfortable to work at heights (up to 4m).
• Able to complete repeatable processes in a timely and accurate manner.
• Working knowledge of Microsoft application suite.
• Previous IT experience is preferred but not required for this role.
• Preferred working knowledge of IT and data cabling concepts.

Role Responsibilities:

This role is responsible for undertaking maintenance and operational tasks and acts as on-site supervision of the Data Centre Operations team who are actively engaged in the daily BAU running of our Data Centres.

• Contributing to operational leadership meetings.
• Complete and contribute to the Data Centre training programme.
• Ensure all batch processing deadlines and requirements are met.
• Assisting customers with enquiries and troubleshooting issues.
• Ensure health and safety requirements are adhered to.
• Identifying and recording all hardware faults and escalating to relevant parties.
• Provide escort for customers and engineers in the Data Centre.
• Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
• Ensure adherence to (and documentation of) existing and new standards relating to customer change.
• Completion of all site tasks assigned to you in a timely manner and communication of status.
• Managing incidents and escalating as required.
• Ensure all Datacom security objectives are strictly adhered to.
• Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.

Why you want to join us?

At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia and ASIA. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment.