24/7 Data Centre Site Lead

JobSpace; Auckland; On-site; NZD 140,000 - 180,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Retail discounts

Job summary

Datacom Data Centres in Auckland seeks a 24x7 Data Centre Site Lead to manage operational and facility activities during a shift. You will coordinate on-site Technicians and execute tasks as directed by the 24x7 Operations Manager and Facilities Engineers.

You will lead and mentor staff, oversee the site on shift, and support maintenance activities per SOPs while supervising contractors. This is a hands-on, leadership role requiring adaptability across day and night shifts.

Qualifications

• Leads small teams and coordinates workload effectively.
• Handles emergencies and conflicts calmly and efficiently.
• Comfortable with hands-on tasks such as computer equipment installations.
• Willing to work rotating day and night shifts.
• Strong communication and interpersonal skills are essential.
• Able to troubleshoot customer and facility technical issues.
• Maintains composure under pressure.
• Comfortable working at heights up to 4 m.
• Completes repeatable processes accurately and on time.
• Working knowledge of Microsoft applications is required.
• IT experience is preferred but not essential; knowledge of data cabling concepts is a plus.

Responsibilities

• Contributing to operational leadership meetings.
• Complete and contribute to the Data Centre training programme.
• Ensure all batch processing deadlines and requirements are met.
• Assisting customers with enquiries and troubleshooting issues.
• Ensure health and safety requirements are adhered to.
• Identifying and recording hardware faults and escalating to relevant parties.
• Provide escort for customers and engineers in the Data Centre.
• Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
• Ensure adherence to (and documentation of) existing and new standards relating to customer change.
• Completion of all site tasks assigned to you in a timely manner and communication of status.
• Managing incidents and escalating as required.
• Ensure all Datacom security objectives are strictly adhered to.
• Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Skills

Team leadership

Workload coordination

Calm under pressure

Hands-on tasks

Shift flexibility

Communication

Troubleshooting

Work at heights

Process discipline

IT cabling concepts (preferred)

Tools

Microsoft Office

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Here at Datacom Data Centres, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

Our policy is to promote from within, enabling opportunities for advancing your career.

The role is based at our Auckland Orbit Data Centre and involves a rotating shift pattern with night and day shift work. There will also be travel required to our 3 other sites in Auckland as and when required.

The 24x7 Data Centre Site Lead role leads the operational and facility activity within their Data Centre during their shift. In this role you will be co-ordinating scheduled and ad hoc tasks with the on-site Technicians as well as actively undertaking tasks as set out by the 24x7 Operations Manager and 24x7 Facilities Engineers.

In this role you will be leading and mentoring staff within your team. You will be responsible for your site whilst on shift and support maintenance activities by following Datacom Data Centre's Standard Operating Procedures and supervising maintenance contractors.

This is an active role and you may be called upon to support the Data Centre Technicians undertaking customer or Data Centre work.

What you'll bring:

• Experience leading a small team.
• Overall knowledge on how to coordinate a small team's workload.
• Able to deal with emergencies and conflict situations calmly and effectively.
• Comfortable with hands on tasks (e.g. computer equipment installations)
• Flexibility to work a rotating shift pattern (day and night shift).
• Strong communication and interpersonal skills.
• Able to troubleshoot customer and facility technical issues.
• Able to remain calm under pressure.
• Comfortable to work at heights (up to 4m).
• Able to complete repeatable processes in a timely and accurate manner.
• Working knowledge of Microsoft application suite.
• Previous IT experience is preferred but not required for this role.
• Preferred working knowledge of IT and data cabling concepts.

Role Responsibilities:

• Contributing to operational leadership meetings.
• Complete and contribute to the Data Centre training programme.
• Ensure all batch processing deadlines and requirements are met.
• Assisting customers with enquiries and troubleshooting issues.
• Ensure health and safety requirements are adhered to.
• Identifying and recording all hardware faults and escalating to relevant parties.
• Provide escort for customers and engineers in the Data Centre.
• Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
• Ensure adherence to (and documentation of) existing and new standards relating to customer change.
• Completion of all site tasks assigned to you in a timely manner and communication of status.
• Managing incidents and escalating as required.
• Ensure all Datacom security objectives are strictly adhered to.
• Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.

Why you want to join us?

At Datacom we believe that doing good, is good for business. We've maintained our local family feel whilst expanding globally, across Australia and ASIA. Our brand and reputation depend on 'proving the promise' and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference.