Data Centre Technician 24/7 Shift Worker

Datacom; Hamilton; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

social events

chill-out spaces

remote working

flexi-hours

professional development courses

Job summary

Datacom is seeking a 24x7 Data Centre Technician based at the Hamilton Kapua Data Centre. The role involves a rotating day and night shift pattern and performing remote hands and first-level support tasks, including installation of customer equipment and cabling.

You will be trained to handle scheduled and ad hoc tasks, work with site leads and technicians, and contribute to high standards of operational delivery.

Qualifications

• Ability to work rotating day and night shifts.
• Excellent communication and interpersonal skills.
• Ability to work independently and in small teams.
• Strong troubleshooting of customer and technical issues.
• Calm under pressure in a hands-on environment.
• Comfortable working at heights up to 4m.
• Proficient with Microsoft Office suite.
• IT experience preferred but not required.

Responsibilities

• Complete and contribute to the Data Centre training programme.
• Support Batch Services: monitor alerts and escalate issues.
• Provide first level support to Data Centre customers.
• Ensure health and safety requirements are followed.
• Manage data centre assets consistently.
• Deliver customer-facing activities and foster relationships.
• Install and manage Data Centre infrastructure including power, IT, and cabling.
• Document adherence to standards for customer changes.
• Complete tasks timely and communicate status.
• Data Centre incident management.
• Ensure Datacom security objectives are adhered to.
• Contribute to continuous improvement and efficiency.

Skills

Flexible shifts

Strong communication

Team player

Troubleshoot issues

Calm under pressure

Work at heights

Process discipline

MS Office

IT experience preferred

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people.

We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

Our policy is to promote from within, enabling opportunities for advancing your career.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people.

We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.

Our policy is to promote from within, enabling opportunities for advancing your career.

Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.

About the Role (your why)

The role is based at our Hamilton, Kapua Data Centre and involves a rotating shift pattern with night and day shift work.

The 24x7 Data Centre Technician performs a large number of remote hands and first level support tasks including installation of customer equipment, cables and cabling infrastructure.

We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of site leads and technicians to provide the highest standards in operational deliverables.

What you’ll do

• Complete and contribute to the Data Centre training programme
• Support the Data Centre Team with Batch Services: Operating batch processes, monitoring alerts and escalating issues.
• Provide first level support and hands and eyes services to our Data Centre customers
• Ensure health and safety requirements are adhered to.
• Provide consistent and excellent management of data centre assets.
• Delivery of customer facing activities and fostering customer relationships
• Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
• Ensure adherence to (and documentation of) existing and new standards relating to customer change
• Completion of all operational tasks assigned to you in a timely manner and communication of status.
• Data Centre incident management
• Ensuring all Datacom security objectives are strictly adhered to.
• Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.

What you’ll bring

• Flexibility to work a rotating shift pattern (day and night shift).
• Strong communication and interpersonal skills.
• Confidence to work alone and in a small team.
• Able to trouble shoot customer and technical issues
• Able to remain calm under pressure
• Comfortable to work at heights (up to 4m)
• Able to complete repeatable processes in a timely and accurate manner
• Working knowledge of Microsoft application suite
• Previous IT experience is preferred but not required for this role.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

• social events
• chill-out spaces
• remote working
• flexi-hours
• professional development courses

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.