24/7 Coroner Enquiries Coordinator

Ministry Of Justice; Auckland; Híbrido; NZD 61.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4.4 weeks holiday leave

Enhanced sick leave arrangements

Online professional development portal

Inclusive and proactive networks

Descripción de la vacante

Ministry Of Justice in New Zealand is seeking a responsive intake specialist for the Coroner service. You will be the first contact, accurately identifying caller needs and ensuring appropriate actions using your knowledge. You will also handle a range of administrative tasks linked to Coroner matters.

The role requires resilience in stressful situations, a commitment to te Tiriti o Waitangi, and the ability to manage sensitive information within a small team that supports a 24/7 roster.

Formación

• NCEA Level 2 or demonstrated equivalent work experience.
• Ability to work across a 24/7 roster (various shift times).
• Commitment to te Tiriti o Waitangi principles.
• Experience storing, retrieving and communicating sensitive information appropriately.

Responsabilidades

• Answer inbound enquiries as first point of contact.
• Identify caller needs and take appropriate action.
• Process administrative tasks for matters notified to the Coroner.

Conocimientos

Active listening

Analytical thinking

Decision making

Handling sensitive information

Customer service

Educación

NCEA Level 2 or equivalent

Descripción del empleo

Ministry Of Justice in New Zealand is seeking a responsive intake specialist for the Coroner service. You will be the first contact, accurately identifying caller needs and ensuring appropriate actions using your knowledge. You will also handle a range of administrative tasks linked to Coroner matters.

The role requires resilience in stressful situations, a commitment to te Tiriti o Waitangi, and the ability to manage sensitive information within a small team that supports a 24/7 roster.