Niio Coordinator

Ministry Of Justice; Auckland; Hybrid; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Enhanced sick leave arrangements

Online professional development portal

Inclusive and proactive networks

Job summary

Ministry Of Justice in New Zealand is seeking a responsive intake specialist for the Coroner service. You will be the first contact, accurately identifying caller needs and ensuring appropriate actions using your knowledge. You will also handle a range of administrative tasks linked to Coroner matters.

The role requires resilience in stressful situations, a commitment to te Tiriti o Waitangi, and the ability to manage sensitive information within a small team that supports a 24/7 roster.

Qualifications

• NCEA Level 2 or demonstrated equivalent work experience.
• Ability to work across a 24/7 roster (various shift times).
• Commitment to te Tiriti o Waitangi principles.
• Experience storing, retrieving and communicating sensitive information appropriately.

Responsibilities

• Answer inbound enquiries as first point of contact.
• Identify caller needs and take appropriate action.
• Process administrative tasks for matters notified to the Coroner.

Skills

Active listening

Analytical thinking

Decision making

Handling sensitive information

Customer service

Education

NCEA Level 2 or equivalent

Job description

Job Description

Te Haeata/The Opportunity

We are a small team which provides a 24/7 service on behalf of The Coroners Court.

You will be the first point of contact to answer inbound enquiries. You will accurately identify the needs of your caller ensuring the appropriate response and action is taken using your knowledge and experience.

At other times you may be processing a range of administrative tasks associated with the management of matters notified to the Coroner.

You will be a key link between the Coroner and other relevant parties using the file management systems to ensure everyone has access to the information required to maintain a highly effective service.

Ō pūkenga/Skills and Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Key Skills

• Ability to question and listen to what people need, analyse information and act quickly, decisively and make accurate decisions.
• Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach.
• Be committed to the principles of te Tiriti o Waitangi.
• Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience.
• Collecting and collating correspondence from various internal and external sources.

Requirements for the role

• You will need to have an ability to work across a 24/7 roster. Our shifts are 07:00-15:30,10:00-18:30, 15:30-00:00, 23:00-07:30
• NCEA Level 2 or demonstrated equivalent work experience.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Our team is a tight knit group of 21 who work together to provide support to the Duty Coroner. We have flexible work from home options alongside an Ellerslie office with staff parking spots.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• enhanced sick leave arrangements
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $60,729 to $80,794 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role.