VIP Membership Sales & Onboarding Coordinator

Moss New York LLC; Moss; On-site; NOK 653,000 - 746,000; Full time

Job summary

Moss New York LLC seeks a Membership Sales Coordinator to support our membership sales team. You will manage the membership inbox and CRM, advance leads through the sales pipeline, and schedule prospect interviews and tours, helping the Membership Director and Membership Sales Manager succeed at every stage of the funnel.

You’ll be the warm first point of contact for prospective members and guide new members through onboarding, while blending high‑touch hospitality with data‑driven thinking in a

Qualifications

• 1-3 years of experience in luxury hospitality, private clubs, membership sales, or a high-touch client-facing role; exposure to a membership or sales pipeline preferred (compensation within the $70,000-80,000 range based on experience).
• Proficiency with CRM systems (HubSpot, PeopleVine, or similar), with strong data hygiene instincts and the ability to build reports and dashboards.
• Exceptional written and verbal communication; comfort engaging with VIP clientele in a discreet, service-forward manner.
• Highly organized, proactive, and energized by a dynamic, fast-paced environment; able to juggle a high volume of inquiries, scheduling, and follow-ups without letting details slip.
• Adaptability and strong in-person availability, including evenings and weekends as needed for events and coverage.

Responsibilities

• Manage the membership inbox: respond to all member and prospect inquiries with timely, professional, and personalized communication.
• Actively support and advance leads through the membership sales pipeline with timely follow-up, personalization, and strategic engagement.
• Identify and capture opportunities from email inquiries, referrals, applications, nominations, and event attendance.
• Qualify inbound inquiries and route prospects to the appropriate next step in the sales process.
• Coordinate and schedule prospect interviews, calls, and tours for the Membership Director and Membership Sales Manager, ensuring calendars are optimized and prospects are confirmed, prepared, and followed up with.
• Prepare prospect briefs ahead of interviews and tours (background, interests, referral source, engagement history).
• Conduct overflow tours and introductory calls when the Director and Sales Manager are unavailable, communicating the club's vision, amenities, and offerings.
• Prepare event face sheets for membership activations, including guest names, notes, and key introductions; attend membership events to provide support and capture follow‑up opportunities for conversion.
• Maintain accurate, up-to-date lead and member records across CRM systems (e.g., PeopleVine, HubSpot), including daily data clean-up and duplicate merging.
• Research and refine member and prospect profiles to support personalized outreach and onboarding.
• Handle day-to-day CRM administration: pipeline stages, task workflows, and outreach and conversion tracking.
• Build and maintain reports and dashboards in the CRM (pipeline status, conversion metrics, outreach activity) so the Director and Sales Manager have accurate, real-time data for their reporting packages.
• Flag system-related issues by opening support tickets and coordinating with vendors as needed.

Skills

CRM proficiency

Communication

Organization

Evenings/weekends availability

Tools

HubSpot

PeopleVine

Job description

Moss New York LLC seeks a Membership Sales Coordinator to support our membership sales team. You will manage the membership inbox and CRM, advance leads through the sales pipeline, and schedule prospect interviews and tours, helping the Membership Director and Membership Sales Manager succeed at every stage of the funnel.

You’ll be the warm first point of contact for prospective members and guide new members through onboarding, while blending high‑touch hospitality with data‑driven thinking in a