Support Agent — Oslo (Finance & Tech, Flexible Hours)

Telavox

Oslo

On-site

NOK 420,000 - 540,000

Full time

3 days ago

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Job summary

Telavox is seeking a Support Agent in Oslo to join our Norwegian team. You will handle customer cases spanning invoice and technical questions, taking ownership from start to finish and collaborating with multiple internal teams.

You will engage with customers across small businesses to Enterprise, learn Telavox products, and help ensure fast, professional, and solution-oriented support from our Oslo office in a distributed environment with teams in Malmö and across Sweden.

Qualifications

Experience in customer support or service roles.
Fluent in Norwegian and English (written and spoken).
Strong problem-solving and ownership mentality.
Comfortable handling both finance-related and technical inquiries.
Able to work independently and with a distributed team.

Responsibilities

Handling incoming customer cases and taking ownership from start to finish.
Troubleshooting technical issues and finding effective solutions.
Supporting customers with invoicing and finance-related questions.
Responding to tickets and documenting cases professionally.
Escalating system bugs and following issues through to resolution.
Collaborating with Customer Success, Finance, Engineering, and other internal teams.
Working closely with our support colleagues in Malmö and remotely across Sweden.
Continuously developing your knowledge of Telavox’s products, systems, and services.