Oslo-Based Support Lead — Customer Success & Growth

Telavox; Oslo; On-site; NOK 750,000 - 1,000,000; Full time

Job summary

Telavox is seeking a motivated Support Agent - Team Lead to join our Oslo-based Norwegian team. You will manage your own customer cases while guiding and coordinating the local support team to deliver fast, professional, and solution-oriented service.

You will collaborate with distributed colleagues across Sweden and Malmö, focusing on invoicing, customer satisfaction, and continuous improvement of the customer experience in Norway.

Qualifications

• Experience in customer support or a similar customer-facing role.
• Experience taking a coordinating, mentoring, or Team Lead role is a plus.
• Fluent in Norwegian and English, both written and spoken.
• Strong customer focus and a genuine interest in customer satisfaction.
• Experience or interest in working with invoicing and finance-related questions.
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication skills.
• Comfortable taking ownership of your own cases and following them through to resolution.
• Able to support, coach, and share knowledge with colleagues.
• Comfortable working independently as well as collaboratively across locations.
• Interest in systems and technology, with the ability to learn new tools and processes quickly.
• Comfortable working in a distributed organization and collaborating with colleagues remotely.

Responsibilities

• Handle own customer cases from start to finish and coordinate with the Norwegian support team.
• Support customers with invoicing-related questions and other support matters.
• Work proactively to ensure high customer satisfaction.
• Guide and support colleagues in daily work and escalate complex cases as needed.
• Contribute to improvements in processes and knowledge sharing.
• Collaborate with Finance, Engineering, and Customer Success teams across locations.
• Balance personal casework with Team Lead responsibilities and Oslo growth initiatives.

Skills

Customer support

Team Lead experience

Norwegian fluency

English fluency

Invoicing experience

Problem solving

Communication skills

Ownership

Job description

Telavox is seeking a motivated Support Agent - Team Lead to join our Oslo-based Norwegian team. You will manage your own customer cases while guiding and coordinating the local support team to deliver fast, professional, and solution-oriented service.

You will collaborate with distributed colleagues across Sweden and Malmö, focusing on invoicing, customer satisfaction, and continuous improvement of the customer experience in Norway.