Support Agent - Oslo

Telavox; Oslo fylke; Sur place; NOK 420 000 - 540 000; Plein temps

Résumé du poste

Telavox is seeking a Support Agent in Oslo to join our Norwegian team. You will handle customer cases spanning invoice and technical questions, taking ownership from start to finish and collaborating with multiple internal teams.

You will engage with customers across small businesses to Enterprise, learn Telavox products, and help ensure fast, professional, and solution-oriented support from our Oslo office in a distributed environment with teams in Malmö and across Sweden.

Qualifications

• Experience in customer support or service roles.
• Fluent in Norwegian and English (written and spoken).
• Strong problem-solving and ownership mentality.
• Comfortable handling both finance-related and technical inquiries.
• Able to work independently and with a distributed team.

Responsabilités

• Handling incoming customer cases and taking ownership from start to finish.
• Troubleshooting technical issues and finding effective solutions.
• Supporting customers with invoicing and finance-related questions.
• Responding to tickets and documenting cases professionally.
• Escalating system bugs and following issues through to resolution.
• Collaborating with Customer Success, Finance, Engineering, and other internal teams.
• Working closely with our support colleagues in Malmö and remotely across Sweden.
• Continuously developing your knowledge of Telavox’s products, systems, and services.

Connaissances

Customer support

Finance inquiries

Technical support

Description du poste

Join Telavox as a Support Agent - Oslo

At Telavox, we’re looking for a Support Agent to join our Norwegian team in Oslo. In this role, you’ll be part of our customer support team, supporting Norwegian customers with both finance-related and technical inquiries.

You’ll take ownership of customer cases, help resolve invoicing and finance-related questions, and troubleshoot technical issues when needed. You’ll work closely with colleagues across Telavox to find the best solutions and ensure our customers receive fast, professional, and solution-oriented support.

Our customers range from small companies to large Enterprise clients, which means the questions and challenges you’ll handle can vary widely. You’ll get the opportunity to develop a broad understanding of both our products and our customers while working in a collaborative and international environment.

You’ll be based at our Oslo office, where you’ll work closely with local colleagues and leaders, while also collaborating with our support teams in Malmö and remotely across Sweden.

If you enjoy solving problems, taking ownership, and helping customers, this could be the role for you!

About the job

As a Support Agent, you’ll be responsible for handling customer cases across both finance-related and technical support. You’ll help customers with invoicing questions, troubleshoot issues, and make sure cases are followed through to resolution.

You’ll collaborate with Customer Success, Finance, Engineering, and other internal teams when needed, and contribute to improving our processes by sharing knowledge and identifying recurring issues.

A typical day in this role involves:

• Handling incoming customer cases and taking ownership from start to finish

• Troubleshooting technical issues and finding effective solutions

• Supporting customers with invoicing and finance-related questions

• Responding to tickets and documenting cases professionally

• Escalating system bugs and following issues through to resolution

• Collaborating with Customer Success, Finance, Engineering, and other internal teams

• Working closely with our support colleagues in Malmö and remotely across Sweden

• Continuously developing your knowledge of Telavox’s products, systems, and services

About you

We’re looking for someone who enjoys working with customers, solving problems, and taking ownership of their work. You’re curious, solution-oriented, and comfortable handling a mix of finance-related and technical questions.

You enjoy learning new systems and processes and are not afraid to investigate an issue to find the right solution. You’re also a strong communicator who knows when to solve something independently and when to collaborate with colleagues or elevate an issue.

You’ll be part of a distributed support organization, so you’re comfortable collaborating with colleagues across different locations and working as part of a team.

Competencies:

• Experience in customer support, finance, or a similar customer-facing role

• Fluent in Norwegian and English, both written and spoken

• Strong problem-solving skills with a hands-on and solution-focused approach

• Excellent communication skills and a strong customer focus

• Good understanding of financial processes and IT systems

• Comfortable handling both finance-related and technical inquiries

• Able to take ownership of customer cases and follow them through to resolution

• Able to work independently and collaboratively

• Interest in technology and the ability to learn new systems and processes quickly

• Comfortable working in a distributed organization and collaborating with colleagues across locations

You thrive in a role where you can make a real impact on customer satisfaction and enjoy solving a variety of challenges. You’re curious, hands-on, and motivated by finding solutions while continuously developing your knowledge.

Most importantly, you’re excited about being part of Telavox’s continued growth in Norway and contributing to a strong customer experience from our Oslo office.

Join us at Telavox

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.
Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.
We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.
Read more about our new HQ in Malmö!