Customer Success Manager, Oslo / Stavanger

Munu Sweden AB; Stavanger; On-site; NOK 600,000 - 800,000; Full time

Job summary

A Norwegian scale-up empowering hospitality is seeking a Customer Success Manager to foster relationships across a diverse portfolio of restaurant and bar clients. You will drive customer retention, satisfaction, and growth through proactive engagement and clear communication. Ideal candidates thrive in a fast-paced environment, balancing customer needs with commercial insights. Join a mission-driven team where culture matters and your contributions shape the future of the industry.

Qualifications

• Enjoy owning a broad customer portfolio and prioritizing effectively.
• Thrive in a scale-up environment and help shape processes.
• Take initiative and push topics forward across teams.
• Balance customer empathy with commercial awareness.

Responsibilities

• Manage a diverse portfolio of restaurant and bar customers.
• Drive retention, satisfaction, and growth through proactive engagement.
• Spot and support growth opportunities.
• Collaborate with Product, Support, and Operations.

Skills

Customer engagement

Communication skills

Commercial awareness

Initiative

Empathy

Job description

Will You Help Us Bring the Future to the Table?

We think you might.

At Munu, we’re on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition — creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best.

You’ll join a fast-moving team that’s scaling across the Nordics. We care deeply about quality, precision, and progress — but we back it up with curiosity, humility, and a bias for action. We challenge ideas, not people. We share wins. We learn fast. And we never forget who we’re building for.

If you’re hungry to make an impact- to move quickly, build smart, and help shape the future of an entire industry- pull up a chair.

About the Role

As a Customer Success Manager at Munu, you’ll manage a diverse portfolio of restaurant and bar customers, driving retention, satisfaction, and growth through scalable, proactive engagement. You balance customer needs with business acumen, communicate clearly even when answers aren’t perfect, and take ownership of moving things forward.

Working closely with Sales, Support, Product, and Operations, you’ll gain broad exposure across teams and challenges—offering a front-row view into how restaurants and technology-driven businesses grow, adapt, and scale. The role reports to CSM Team Lead.

Your Mission, Should You Choose to Accept It

Own a diverse portfolio of restaurant and bar customers.
Drive retention, satisfaction, and growth through scalable, proactive engagement.

Turn complexity into clarity.
Keep customers informed, aligned, and moving forward — even when answers aren’t perfect.

Spot and support growth opportunities.
Balance customer needs with commercial awareness, recognize and act when expansion makes sense.

Be the customer’s voice internally.
Collaborate with Product, Support, and Operations to resolve issues and improve the Munu experience.

Take ownership and push things through.
Navigate a fast-moving scale-up environment and make sure important things don’t get stuck.

You’ll Thrive in This Role If You…

• Enjoy owning a broad customer portfolio independently, prioritizing effectively across many relationships and making sound and business-driven decisions in day-to-day situations
• Like working in a scale-up environment where processes evolve and your input helps shape how things work
• Take initiative and feel comfortable pushing topics forward across teams, even when ownership isn’t clearly defined
• Balance customer empathy with commercial awareness, and are comfortable discussing growth and expansion
• Have—or are excited to build—deep product knowledge and hands-on proficiency with Munu products
• Enjoy regular, direct customer interaction via calls, meetings, and collaboration
• Get genuine energy from helping restaurants succeed in their day-to-day operations

What Success Looks Like

Your customers stay—and grow.
Restaurants in your portfolio feel supported, understood, and confident in Munu, leading to strong retention and healthy revenue over time.

You spot risk early and act before it becomes a problem.
At-risk accounts rarely come as a surprise because you proactively engage, follow up, and course-correct when needed.

Customers actually use what they buy.
Features don’t just exist in the system—they’re adopted, understood, and delivering real operational value in day-to-day restaurant life.

Growth feels natural, not forced.
You recognize when customers are ready to expand, guide those conversations thoughtfully, and turn those conversations into commercial growth.

Issues move forward quickly.
When something breaks or gets complex, you communicate clearly, elevate effectively, and ensure customers feel informed and taken care of.

Your CRM records tell the truth.
Data is accurate, timely, and useful — making it easy for teams across Munu to collaborate and make good decisions.

You’re responsive and reliable.
Customers know they’ll get timely answers and clear next steps, even when the solution isn’t immediate.

What Makes This Opportunity Different

• You’ll be part of a company with deep industry knowledge and a mission that matters — empowering hospitality teams with better tools
• You’ll shape how a core business function is built, scaled, and refined — not just follow a playbook
• You’ll work with smart, kind, ambitious people across the Nordics — with zero ego and full accountability
• You’ll have the freedom to test, fail, learn, and try again — with the support and tools to do your best work
• You’ll grow with us — this role has room to evolve into sales, partnerships, or leadership

Who We Are

Munu is a Norwegian scale-up rethinking how restaurants and bars operate — and thrive. Since 2016, we’ve helped over 2,000 hospitality venues run smarter with our Munu Cloud platform, integrating everything from POS and Booking to Inventory and Payments. Our customers range from local gems to national brands, and our reach is growing fast across the Nordics.

Backed by strong investors and built by a team that lives and breathes hospitality, we’re committed to growing sustainably- without compromising trust, creativity, and simplicity.

At Munu, we empower our customers, and we empower our people. How we work matters just as much as what we achieve. Our Cultural Principles guide everything we do- how we collaborate, grow, and deliver impact.

If you’re curious about joining us, take a moment to read them before you apply. They’ll give you a sense of who we are and the kind of culture you’ll be part of.

Let’s bring the future to the table – together.