Strategic Client Success Lead - Hybrid & Benefits

Fertifa; London; Hybrid; NOK 818,000 - 1,133,000; Full time

Benefits offered by this job

Hybrid working

London office near London Bridge

25 days holiday + bank holidays per år

3 wellbeing days per annum

Healthcare cash plan

EMI share option scheme

Learning budget

Travel allowance

Employee referral bonuses

Job summary

Fertifa is seeking an experienced Client Services Manager to lead strategic relationships with mid-to-large enterprise clients. You will own account health, retention, and growth, partnering with HR leaders and senior stakeholders across client organizations.

You will report to the Head of Client Services and work closely with Product and Clinical teams to deliver exceptional service, onboarding, and renewals while shaping the client success roadmap.

Qualifications

• 3–5 years in Customer Success, Account Management, or related role.

Responsibilities

• Manage a portfolio of key enterprise accounts with HR Directors and Benefit Managers.
• Support renewal processes and identify expansion opportunities.
• Lead data-driven reviews and present ROI and clinical impact to clients.
• Advocate for client needs with Product and Clinical teams to influence roadmaps.
• Oversee onboarding of new clients ensuring smooth launches.

Skills

Strategic thinker

Empathetic communicator

Proactive self-starter

Organisational excellence

Innovation-led

Growth mindset

Stakeholder management

Analytical mindset

Excellent communication

Tools

HubSpot

Data tools

Job description

Fertifa is seeking an experienced Client Services Manager to lead strategic relationships with mid-to-large enterprise clients. You will own account health, retention, and growth, partnering with HR leaders and senior stakeholders across client organizations.

You will report to the Head of Client Services and work closely with Product and Clinical teams to deliver exceptional service, onboarding, and renewals while shaping the client success roadmap.