Strategic Account Manager – Fintech Partnerships

Seccl; London; Hybrid; NOK 824,000 - 1,014,000; Full time

Benefits offered by this job

Salary £65k–£80k

27 days holiday + holidays

Volunteer days

Work abroad option

MacBook provided

Learning budget

Private medical insurance

Parental leave

Wellbeing programs

Cycle to Work

EV Leasing

Job summary

Seccl is seeking an Account Manager to join our London-based hybrid team. You will manage senior stakeholder relationships across Customer Support, Launch, Product and Commercial, driving growth and a best-in-class customer experience.

You’ll collaborate across teams to reinforce long-term partnerships, promote platform adoption, and help customers achieve their growth ambitions with Seccl’s embedded investment platform.

Qualifications

• Proven experience managing complex B2B customer relationships.
• Ability to influence senior stakeholders and act as strategic partner.
• Strong commercial awareness with growth mindset.
• Experience with APIs and integrations.

Responsibilities

• Own and manage a portfolio of complex customer accounts with senior stakeholders.
• Develop strategic account plans aligned with customer growth and commercial goals.
• Drive adoption of new features and platform capabilities.
• Conduct regular business and governance reviews using data-driven insights.
• Identify renewal, cross-sell and upsell opportunities while balancing partnerships.
• Support customers during incidents and escalations with clear communication.
• Collaborate with Product, Launch, Customer Support, and Commercial teams.
• Represent the voice of the customer to shape product and service improvements.

Skills

Account management

B2B relationships

Stakeholder management

Commercial acumen

Data-driven decisions

Tools

APIs

CRM

Job description

Seccl is seeking an Account Manager to join our London-based hybrid team. You will manage senior stakeholder relationships across Customer Support, Launch, Product and Commercial, driving growth and a best-in-class customer experience.

You’ll collaborate across teams to reinforce long-term partnerships, promote platform adoption, and help customers achieve their growth ambitions with Seccl’s embedded investment platform.