Strategic Account Leader – Industrial Solutions

Emerson Automation Solutions AS

Stavanger

On-site

NOK 700,000 - 950,000

Full time

25 hours ago

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Job summary

Emerson Automation Solutions AS in Stavanger/Bergen is seeking an Account Manager to develop and grow strategic customer relationships while driving profitable business growth across assigned accounts. You will understand customer objectives, operational challenges, and growth priorities to deliver value through Emerson's solutions and services.

In this role you will manage accounts, map stakeholders, conduct needs assessments, drive customer success, present tailored solutions, identify

Qualifications

Experience in account management, sales, business development, or customer-facing commercial roles within industrial, automation, technology, engineering, or related markets.
Ability to build trusted relationships across multiple levels within customer organizations.
Strong customer engagement, communication, and presentation skills.
Experience identifying customer needs and aligning solutions to business challenges.
Ability to manage multiple opportunities and priorities in a dynamic environment.
Proficiency in CRM platforms and sales management tools.
Fluency in Norwegian and English, both written and spoken.

Responsibilities

Account management. Develop and maintain strong, long-term relationships with account stakeholders, ensuring high levels of customer satisfaction and loyalty. Develop and execute account plans to acquire accounts, identify product white spaces, create demand and identify green-or brown-field project opportunities.
Customer stakeholder engagement. Map key stakeholders within customer organizations, understand their roles, responsibilities, and influence, and build relationships. Help and ensure the customer achieves the outcomes they are looking for by using your product.
Needs assessment. Conduct thorough needs assessments in collaboration with Business Development Managers (BDM) to identify customer pains, problems, and challenges that our products or solutions can address. Understand the customer’s business drivers and process/operational environment.
Customer success management. Proactively follow up with customer to ensure sold products and solutions deliver the intended value and benefits.
Solution presentation. Present and differentiate tailored solutions to stakeholders, demonstrating how our products can meet their specific needs and solve their problems.
Identification and pursuit of opportunities. Identify and pursue new business opportunities within assigned accounts from lead to project operations, focusing on maximizing the potential of our product portfolio, including filling whitespace and generate new demand for our products and services.
Collaboration. Work closely with support teams, BDMs and specialists to ensure high quality customer conversations and solution and services development. Assign ownership of complex or long lead pursuit to Solutions BDM or project pursuit leaders. Support and guide BDMs in reaching the necessary decision makers in the customer’s organization.
Market Insights. Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and stay ahead of market demands.
Reporting. Maintain accurate and up-to-date records of all account activities, opportunities, product life cycle management and sales forecasts in CRM or otherwise sales tech systems.