Account Manager

Emerson; Stavanger; Presencial; NOK 700.000 - 900.000; Jornada completa

Descripción de la vacante

Emerson in Norway is seeking an Account Manager to join our teams in Stavanger or Bergen. You will develop and grow strategic customer relationships while driving profitable growth across assigned accounts.

You will collaborate with customers to understand objectives, map stakeholders, identify opportunities, and present tailored solutions, with travel across Norway as needed.

Formación

• Experience in account management and sales within industrial, automation, or related markets.
• Ability to build trusted relationships across multiple levels.
• Fluency in Norwegian and English.

Responsabilidades

• Account management. Develop and maintain strong, long-term relationships with account stakeholders, ensuring high levels of customer satisfaction and loyalty, and create demand and identify opportunity whitespace.
• Customer stakeholder engagement. Map key stakeholders, understand roles, responsibilities, and influence, and build relationships to achieve outcomes.
• Needs assessment. Conduct thorough needs assessments with BDMs to identify pains and challenges our products address.
• Customer success management. Proactively follow up to ensure delivered value and benefits.
• Solution presentation. Present tailored solutions to stakeholders demonstrating how products meet needs.
• Identification and pursuit of opportunities. Identify and pursue new business opportunities from lead to project operations.
• Collaboration. Work with support teams, BDMs and specialists to ensure high quality conversations and solution development.
• Market Insights. Stay informed about industry trends and competitor activities.
• Reporting. Maintain records of account activities, opportunities, and forecasts in CRM.

Conocimientos

Account management

Sales

Business development

Customer engagement

Communication & presentation

Needs assessment

CRM proficiency

Herramientas

CRM platforms

Descripción del empleo

Job Description

We are looking for an Account Manager to join our teams located in Stavanger or Bergen.

As an Account Manager, you will be responsible for developing and growing strategic customer relationships while driving profitable business growth across assigned accounts. In this role, you will work closely with customers to understand their business objectives, operational challenges, and growth priorities, identifying opportunities to deliver value through Emerson's solutions and services.

You will become a trusted partner to key stakeholders, helping customers achieve their desired outcomes while expanding Emerson's presence within existing and prospective accounts.

In This Role, Your Responsibilities Will Be:

• Account management. Develop and maintain strong, long-term relationships with account stakeholders, ensuring high levels of customer satisfaction and loyalty. Develop and execute account plans to acquire accounts, identify product white spaces, create demand and identify green-or brown-field project opportunities.
• Customer stakeholder engagement. Map key stakeholders within customer organizations, understand their roles, responsibilities, and influence, and build relationships. Help and ensure thecustomerachieves the outcomes they are looking for by using your product.
• Needs assessment. Conduct thorough needs assessments in collaboration with Business Development Managers (BDM) to identify customer pains, problems, and challenges that our products or solutions can address. Understand the customer’s business drivers and process/operational environment.
• Customer success management. Proactively follow up with customer to ensure sold products and solutions deliver the intended value and benefits.
• Solution presentation. Present and differentiate tailored solutions to stakeholders, demonstrating how our products can meet their specific needs and solve their problems.
• Identification and pursuit of opportunities. Identify and pursue new business opportunities within assigned accounts from lead to project operations, focusing on maximizing the potential of our product portfolio, including filling whitespace and generate new demand for our products and services.
• Collaboration. Work closely with support teams, BDMs and specialists to ensure high quality customer conversations and solution and services development. Assign ownership of complex or long lead pursuit to Solutions BDM or project pursuit leaders. Support and guide BDMs in reaching the necessary decision makers in the customer’s organization.
• Market Insights. Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and stay ahead of market demands.
• Reporting. Maintain accurate and up-to-date records of all account activities, opportunities, product life cycle management and sales forecasts in CRM or otherwise sales tech systems.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You actively seek opportunities to understand customer needs and create solutions that deliver meaningful value. You consistently communicate a compelling vision and adapt your approach to different audiences and situations. You take ownership of achieving results, demonstrate persistence in overcoming obstacles, and make sound decisions that support both customer success and business growth.

For This Role, You Will Need:

• Experience in account management, sales, business development, or customer-facing commercial roles within industrial, automation, technology, engineering, or related markets.
• Ability to build trusted relationships across multiple levels within customer organizations.
• Strong customer engagement, communication, and presentation skills.
• Experience identifying customer needs and aligning solutions to business challenges.
• Ability to manage multiple opportunities and priorities in a dynamic environment.
• Proficiency in CRM platforms and sales management tools.
• Fluency in Norwegian and English, both written and spoken.
• Willingness to travel within Norway as required to support customer engagements.

Preferred Qualifications That Set You Apart:

• Experience working with process industries such as oil and gas, chemicals, power, life sciences, renewables, or manufacturing.
• Familiarity with industrial automation and instrumentation

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

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About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!