Account Manager

City of Shakopee, MN; Stavanger; On-site; NOK 750,000 - 1,000,000; Full time

Job summary

Emerson is seeking an Account Manager to develop and grow strategic customer relationships in Stavanger or Bergen, Norway. You will drive profitable growth across assigned accounts, understand customer objectives, and identify opportunities to deliver value from Emerson's solutions and services.

You will collaborate with BDMs, specialists, and support teams to ensure high‑quality conversations, successful implementations, and long‑term customer satisfaction. Travel within Norway is required.

Qualifications

• Experience in account management, sales, business development, or customer‑facing commercial roles within industrial, automation, technology, engineering, or related markets.
• Ability to build trusted relationships across multiple levels within customer organizations.
• Strong customer engagement, communication, and presentation skills.
• Experience identifying customer needs and aligning solutions to business challenges.
• Ability to manage multiple opportunities and priorities in a dynamic environment.
• Proficiency in CRM platforms and sales management tools.
• Fluency in Norwegian and English, both written and spoken.
• Willingness to travel within Norway as required to support customer engagements.

Responsibilities

• Account management. Develop and maintain strong, long‑term relationships with account stakeholders, ensuring high levels of customer satisfaction and loyalty.
• Customer stakeholder engagement. Map key stakeholders within customer organizations, understand their roles, responsibilities, and influence, and build relationships.
• Needs assessment. Conduct thorough needs assessments in collaboration with BDMs to identify customer pains, problems, and challenges that our products or solutions can address.
• Customer success management. Proactively follow up with customer to ensure sold products and solutions deliver the intended value and benefits.
• Solution presentation. Present and differentiate tailored solutions to stakeholders, demonstrating how our products can meet their specific needs and solve their problems.
• Identification and pursuit of opportunities. Identify and pursue new business opportunities within assigned accounts from lead to project operations, focusing on maximizing the potential of our product portfolio.
• Collaboration. Work closely with support teams, BDMs and specialists to ensure high quality customer conversations and solution and services development.

Skills

Account management

Sales

CRM platforms

Customer engagement

Relationship building

Presentation skills

Job description

Account Manager

We are looking for an Account Manager to join our teams located in Stavanger or Bergen. As an Account Manager, you will be responsible for developing and growing strategic customer relationships while driving profitable business growth across assigned accounts. In this role, you will work closely with customers to understand their business objectives, operational challenges, and growth priorities, identifying opportunities to deliver value through Emerson's solutions and services. You will become a trusted partner to key stakeholders, helping customers achieve their desired outcomes while expanding Emerson's presence within existing and prospective accounts.

In This Role, Your Responsibilities Will Be:

• Account management. Develop and maintain strong, long-term relationships with account stakeholders, ensuring high levels of customer satisfaction and loyalty. Develop and execute account plans to acquire accounts, identify product white spaces, create demand and identify green-or brown-field project opportunities.
• Customer stakeholder engagement. Map key stakeholders within customer organizations, understand their roles, responsibilities, and influence, and build relationships. Help and ensure the customer achieves the outcomes they are looking for by using your product.
• Needs assessment. Conduct thorough needs assessments in collaboration with Business Development Managers (BDM) to identify customer pains, problems, and challenges that our products or solutions can address. Understand the customer’s business drivers and process/operational environment.
• Customer success management. Proactively follow up with customer to ensure sold products and solutions deliver the intended value and benefits.
• Solution presentation. Present and differentiate tailored solutions to stakeholders, demonstrating how our products can meet their specific needs and solve their problems.
• Identification and pursuit of opportunities. Identify and pursue new business opportunities within assigned accounts from lead to project operations, focusing on maximizing the potential of our product portfolio, including filling whitespace and generate new demand for our products and services.
• Collaboration. Work closely with support teams, BDMs and specialists to ensure high quality customer conversations and solution and services development. Assign ownership of complex or long lead pursuit to Solutions BDM or project pursuit leaders. Support and guide BDMs in reaching the necessary decision makers in the customer’s organization.
• Market Insights. Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and stay ahead of market demands.
• Reporting. Maintain accurate and up-to-date records of all account activities, opportunities, product life cycle management and sales forecasts in CRM or otherwise sales tech systems.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You actively seek opportunities to understand customer needs and create solutions that deliver meaningful value. You consistently communicate a compelling vision and adapt your approach to different audiences and situations. You take ownership of achieving results, demonstrate persistence in overcoming obstacles, and make sound decisions that support both customer success and business growth.

For This Role, You Will Need:

• Experience in account management, sales, business development, or customer‑facing commercial roles within industrial, automation, technology, engineering, or related markets.
• Ability to build trusted relationships across multiple levels within customer organizations.
• Strong customer engagement, communication, and presentation skills.
• Experience identifying customer needs and aligning solutions to business challenges.
• Ability to manage multiple opportunities and priorities in a dynamic environment.
• Proficiency in CRM platforms and sales management tools.
• Fluency in Norwegian and English, both written and spoken.
• Willingness to travel within Norway as required to support customer engagements.

Preferred Qualifications That Set You Apart:

• Experience working with process industries such as oil and gas, chemicals, power, life sciences, renewables, or manufacturing.
• Familiarity with industrial automation and instrumentation

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.