Station Operations & Irregularity Response Lead

SAS Cargo Group A/S; Norway; On-site; NOK 550,000 - 700,000; Full time

Job summary

SAS Cargo Group A/S is seeking a proactive Station Support Coordinator to join the Passenger Services team at Gardermoen. You will monitor passenger and flight activities, support daily operations, and coordinate effective solutions for passenger and operational teams.

The role reports to the Team Manager and involves collaboration across the Station Support Center. Excellent Norwegian and English communication is essential for success.

Qualifications

• Minimum of 3–5 years in station operations.
• Deep knowledge of SAS Ground Handling products and delivery services.
• Solution‑oriented with strong coordination abilities.
• Ability to perform under pressure with decisiveness and situational awareness.
• Excellent written and spoken English and Norwegian.

Responsibilities

• Provide professional support to leaders and employees for coordinated delivery.
• Maintain updated knowledge of SGH products, customer agreements, and SK and OAL guidelines.
• Coordinate with Station Support and Passenger Recovery Centers to manage disruptions.
• Liaise with OAL during irregularities and organize IRR processes.
• Monitor traffic and passenger situations to proactively reduce irregularities.
• Support competence development and process optimization across areas.
• Collaborate with internal teams, partners, airport authorities and subcontractors.
• Report operational deviations and equipment issues and ensure compliance.

Skills

Station operations experience

Coordination skills

Under pressure performance

English communication

Norwegian communication

Leadership

Team collaboration

Job description

SAS Cargo Group A/S is seeking a proactive Station Support Coordinator to join the Passenger Services team at Gardermoen. You will monitor passenger and flight activities, support daily operations, and coordinate effective solutions for passenger and operational teams.

The role reports to the Team Manager and involves collaboration across the Station Support Center. Excellent Norwegian and English communication is essential for success.