STATION SUPPORT COORDINATOR

SAS - Scandinavian Airlines; Ullensaker; On-site; NOK 550,000 - 750,000; Full time

Job summary

SAS - Scandinavian Airlines in Ullensaker is seeking a proactive Station Support Coordinator to join our Passenger Services team. You will monitor passenger and flight activities, support daily operations, and coordinate solutions during disruptions.

Reporting to the Team Manager, this shift-based role requires strong coordination, knowledge of SAS Ground Handling products, and excellent Norwegian and English communication. Join us to help deliver safe, punctual and customer-focused service.

Qualifications

• Minimum 3–5 years in station operations or similar roles.
• Comprehensive knowledge of SAS Ground Handling products and services.
• Solution-oriented with strong coordination capabilities.
• Ability to act decisively under pressure with situational awareness.
• Excellent communication in Norwegian and English, written and spoken.

Responsibilities

• Provide professional support to leaders and employees, ensuring coordinated delivery within the assigned area.
• Maintain updated knowledge of SAS Ground Handling's products, customer agreements, and SK and OAL guidelines.
• Contribute to communication and collaboration with Station Support and Passenger Recovery Centers.
• Coordinate a liaison with OAL during irregularities.
• Organize and execute effective IRR processes.
• Monitor traffic and passenger situations, plan proactively and implement measures to reduce irregularities.
• Support competence development internally and across areas, including assisting process and procedure optimization.
• Foster collaboration with internal teams, partners, airport authorities and subcontractors.
• Follow up on operational deviations, report equipment issues, and ensure procedural compliance.

Skills

Experience in station ops

Coordination excellence

Under pressure performance

Norwegian & English

Stakeholder collaboration

Job description

About The Position

We are seeking a proactive and service-oriented Station Support Coordinator (SSC) to join our Passenger Services team.

In this role, you will support daily operations by collaborating closely with colleagues across the station and the Station Support Center. You will monitor passenger and flight activities, assist in managing disruptions, and coordinate effective solutions for passenger and operational teams.

You will play a key role in ensuring smooth operations, facilitating information sharing, supporting colleagues, and contributing to process improvements.

This is a shift-based position reporting to the Team Manager, with operational guidance from the Duty Station Manager.

Responsability and main tasks

• Provide professional support to leaders and employees, ensuring coordinated delivery within the assigned area.


• Maintain updated knowledge of SGH's products, customer agreements, and SK and OAL guidelines.


• Contribute to communication and collaboration with Station Support and Passenger Recovery Centers.


• Coordinate an liaisa with OAL during irregularities.


• Organize and execute effective IRR processes.


• Monitor traffic and passenger situations, plan proactively and implement measures to reduce irregularities.


• Support competence development internally and across areas, including assisting process and procedure optimization.


• Foster collaboration with internal teams, partners, airport authorities and subcontractors.


• Follow up on operational deviations, report equipment issues, and ensure procedural compliance.

To be successful we believe you have

• Minimum of 3 to 5 years of experience in station operations.


• Comprehensive knowledge of SAS Ground Handling's products and delivery services.


• Solution-oriented approach with outstanding coordination capabilities.


• Ability to perform effectively under pressure, demonstrate decisiveness, and maintain a comprehensive situational awareness.


• Excellent communication skills in both Norwegian and English, written and verbal.

Personal qualities

• Strong operational leadership abilities.


• Excellent collaboration skills – a dedicated team member.


• Structured, systematic, and goal-oriented.


• Engaged, motivated, and contribute positively to the work environment.

We offer

• A dynamic and operational role central to station support and passenger services.


• Opportunities to influence and enhance processes within IRR handling and operational coordination.


• A collaborative work environment with committed colleagues across various operational units.


• Professional development and skill enhancement within a vital operational function.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague in our team, you'll join a culture where we work collaborative towards common goals, recognize each ohter's contributions, and celebrate success. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Additional information

Application deadline: 20th of September 2026.

For additional questions, you can contact hiring manager Tone Merete Axelsen, Team Manager at [e-mail]

We look forward to hearing from you!